Abdulaziz A. Albiyahi

Riyadh,Saudi Arabia

Summary

High-achieving professional with contact center supervision. Team building, and conflict resolution with an experience of handling verity of projects inside and outside my domain. Ready to put my educational bakground and current experiene, skills & critical thinking, into an action to prograss my career path and add value to the organization.

Overview

years of professional experience

years of post-secondary education

Work History

Call centre supervisor

Riyad Bank

Riyadh, Riyadh Region

09.2021 - Current

Actioned customer feedback to enhance contact centre service provisions.
Reduced customer wait times by adhering to call target timeframes.
Analysed statistics, actioning strategic operational improvements to aid call centre growth.
Recruited, trained and progressed call centre agents within business, leading by example in outstanding service standards.
Implemented cloud-based software to upgrade internal processes and improve team efforts.
Calculated waiting calls and call abandonment to develop service improvement strategies.

Education

Bachelor of Laws - Law

King Saud University, Saudi Arabia, Riyadh.

01.2017 - 07.2021

Bachelor's Degree, Law and Political Science, King Saud University.

Skills

Team Leader Supervisor
Recruitment and training
Employee management
Complaint resolution

Strategic planning
Processes and procedures
Excel expertise
Motivational communication

Languages

English

Fluent

Arabic

Native

Timeline

Call centre supervisor - Riyad Bank