Abdulazizi Alyusufi
Riyadh,Saudi Arabia
Summary
Accomplished Retail Support Engineer at Ejada, adept in hardware and software installation and exceptional customer service, significantly enhanced client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Retail Support Engineer
Ejada
10.2024 - Current
- Increased customer satisfaction through timely resolution of support tickets.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Improved system uptime with proactive maintenance and regular system checks.
- Collaborated with development team to identify and fix software bugs, improving product reliability.
- Analyzed support ticket trends to predict and prevent future issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Engineer
Arabic Computer System
09.2022 - 03.2023
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Bachelor Of Science - Business Administration And Management
King Khaled University
Abha01.2021
Skills
Technical Writing
Hardware and software installation
Technical Support
Application installations
Application support
Customer service expert
Certification
British Council- Level Three
Timeline
Retail Support Engineer
Ejada
10.2024 - Current
British Council- Level Three
07-2023
Technical Support Engineer
Arabic Computer System
09.2022 - 03.2023
Bachelor Of Science - Business Administration And Management
King Khaled University