Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdulazizi Alyusufi

Riyadh,Saudi Arabia

Summary

Accomplished Retail Support Engineer at Ejada, adept in hardware and software installation and exceptional customer service, significantly enhanced client satisfaction.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Retail Support Engineer

Ejada
10.2024 - Current
  • Increased customer satisfaction through timely resolution of support tickets.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Connected to computer of client using remote link to install programs and applications.
  • Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Collaborated with cross-functional teams to resolve complex technical problems.
  • Improved system uptime with proactive maintenance and regular system checks.
  • Collaborated with development team to identify and fix software bugs, improving product reliability.
  • Analyzed support ticket trends to predict and prevent future issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Technical Support Engineer

Arabic Computer System
09.2022 - 03.2023
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

Bachelor Of Science - Business Administration And Management

King Khaled University
Abha
01.2021

Skills

Technical Writing

Certification

British Council- Level Three

Timeline

Retail Support Engineer

Ejada
10.2024 - Current

British Council- Level Three

07-2023

Technical Support Engineer

Arabic Computer System
09.2022 - 03.2023

Bachelor Of Science - Business Administration And Management

King Khaled University

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Abdulazizi Alyusufi