Abdulelah Alradhyan

Led three concurrent projects (Craft License, Etmam, Volunteering Platform).

• Developed comprehensive project plans for successful execution and delivery.
• Managing scope, schedule, and stakeholder expectations to ensure aligned delivery.
• Leveraged advanced project management tools for real‑time tracking, performance reporting, and issue escalation to maintain transparency and control.
• Strengthened stakeholder relationships through regular updates and clear communication.
• Promoted team collaboration for more innovative solutions in projects.

Led three projects (Ikraam , Road Project & crisis Projects).

• Delivered products and services in line with agreed arrangements and contracts.
• Made sure contractual obligations were met ahead of agreed service delivery.
• Defined project scope and deliverables to meet stakeholder and business needs.
• Mentored employees to maximize development potential.
• Negotiated contract terms for maximized client benefit and profit.
• Planned staff and resources within business budgets for minimized expenditure.
• Implemented organizational policies for smooth service delivery.

Madinaty & Qualifications Project

• Trained new hires and set up mentoring relationships to drive team performance.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Analysed operations data to identify process gaps and successfully implement change.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Supervised daily operations, acting as point of contact for any queries or obstacles.
• Logged daily activities and notable incidents during production shifts.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Managed and motivated high-performing teams for successful KPI attainment.
• Supervised activities of workers and enforced safety regulations.
• Worked constructively with sales team generating new business opportunities and supporting company growth.

Digging Project

• Facilitated improvements to existing processes and procedures by acting as positive catalyst for change in team leader role.
• Adapted communication style to liaise at all levels confidently and effectively.
• Forged strong relationships with stakeholders, communicating effectively and handling urgent requests.
• Improved productivity and customer service levels in collaboration with Operations manager.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
• Reduced costs and improved operations by analysing processes and customer feedback.

• Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
• Responded to incidents on-site, providing precise time estimations and managing customer expectations.
• Communicated technical concepts to customers clearly by phone, email and online chat.
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
• Collaborated with team members in virtual environments to optimise field experience and development capabilities.
• Supported out-of-hours service by working unsociable hours on-call.
• Managed and prioritised allocated incoming support tickets.
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.

• Carried out new hardware installations and updates, keeping systems functional and secure.
• Run periodic checks on computer's as well as network for the group
• Scanned systems, diagnosing and correcting equipment failures and performance issues.