Abdulelah AlShahrani

Motivated adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.

Support Officer Relationship Manager | Al Rajhi Bank

Riyadh, August 2025-Current

· Facilitated team training sessions, boosting productivity.

· Delivered superior banking services to nurture long-term client relationships.

· Drove business growth through formulating effective sales strategies.

· Fostered collaboration across departments, improved workflow efficiency.

· Oversaw portfolio management to ensure optimal returns.

- Senior Administrator Mass Corporate | Al Rajhi Bank

 Riyadh, Oct 2024

· Coordinated cross-selling initiatives for increased product uptake.

· Streamlined banking processes for operational efficiency.

· Established strong rapport with clients by offering personalised services.

· Executed market research, identified new business opportunities.

· Cultivated key partnerships for business expansion opportunities.

- Administrator Business Solutions | Al Rajhi Bank

Riyadh, May 2022

• Helping to develop and implement strategic plans for business growth, including developing new products or services, expanding markets, and improving operational efficiency
• Working with employees at all levels of an organization to help them improve their job performance through training and development programs
• Building relationships with key clients to increase sales opportunities for the company's products or services
• Communicating company policies and procedures to staff members and ensuring that they are followed
• Conducting market research to identify new opportunities for the company's products or services

- Customer Service | Extensya 

Riyadh, Oct 2021 - Apr 2022

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.

- MARKETING INTERN | Saudi Payments 

 Riyadh, Jan 2021 - Sep 2021 

• Participated in brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
• Successfully managed multi-channel campaigns to generate new leads.
• Liaised with external agencies to support the delivery of campaigns, including asset supply, links, reporting.
• Oversaw work of interns responsible for social media posts and online copywriting.
• Worked with vendors to complete projects according to schedule and specifications.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.