Abdulhadi Abdulaziz
Riyadh
Summary
Dynamic Computer Hardware Engineer with a proven track record at AlMarai, excelling in IT support and hardware installation. Expert in managing IT helpdesk requirements and ensuring 100% closure rates. Adept at technical problem-solving and fostering strong customer relationships, contributing to seamless operations and enhanced user satisfaction.
Overview
20
20
years of professional experience
Work History
Computer Hardware Engineer
AlMarai
03.2021 - Current
IT Technical Support Specialist
Fursan Travel & Tourism
03.2018 - 02.2021
MPS Sales
Hoshan Company Limited
02.2016 - 02.2018
Sales Reparative
Saudi Ceramic Company
09.2014 - 01.2016
Customer Service Officer
National Commercial Bank
05.2005 - 12.2013
Education
Bachelor of Engineering Technology - Computer Networking
Communication And Information College
Riyadh11-2023
Skills
100% delivery on business IT helpdesk requirements & closure within given T A T
Installing and configuring computer hardware, software, systems, networks, printers and scanners
HP MPS Implementation on Remaining branches as per current contract
IT Stock Management of Head Office with Unique Numbering
Providing technical support across the company (this may be in person or over the phone)
Used ticketing systems to manage and process support actions and requests Used ticketing systems to manage and process support actions and requests
Timeline
Computer Hardware Engineer
AlMarai
03.2021 - Current
IT Technical Support Specialist
Fursan Travel & Tourism
03.2018 - 02.2021
MPS Sales
Hoshan Company Limited
02.2016 - 02.2018
Sales Reparative
Saudi Ceramic Company
09.2014 - 01.2016
Customer Service Officer
National Commercial Bank
05.2005 - 12.2013
Bachelor of Engineering Technology - Computer Networking
Communication And Information College
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