ABDUL HAMEED
Riyadh,Saudi Arabia
Summary
Accomplished Sales Manager experienced in sales management and operations within freight forwarding and international transport sectors. Enhanced sales performance and customer service through strategic optimisation of sales strategies and strong client relationship building. Focused on delivering value through effective communication, leadership, and problem-solving skills.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
SALES & MARKETING HEAD
KILFAD LOGISTICS SAUDI ARABIA
Riyadh, Saudi Arabia
2023.08 - 2026.01
- Coordinate Customs Clearance Operations in KSA region.
- Handle Clearance & delivery operation from Major Airport & Seaports.
- Develop and implement strategic sales and marketing plans to drive business growth.
- Lead and manage the sales team, setting targets and monitoring performance.
- Identify and explore new market opportunities and business partnerships.
- Build and maintain strong relationships with key clients and stakeholders.
- Analyze market trends and customer needs to optimize product offerings.
- Develop and execute marketing campaigns across various channels (digital, print, events).
- Collaborate with the product development team to align offerings with market demands.
- Oversee budgeting, forecasting, and reporting for sales and marketing activities.
- Ensure the company's brand is consistently communicated across all platforms.
- Monitor competitor activities and develop counter-strategies.
SR. CUSTOMER SERVICE EXECUTIVE
Freight Systems
2022.07 - 2023.04
- Give Customers Hassle free shipment.
- Convert Inquiries to Business.
- Contact Potential Customers and obtain the Business.
- Provide Weekly Reports.
- Handling Air Export & Import Bookings.
LOGISTICS COORDINATOR
CTS OFFSHORE & MARINE
2019.07 - 2022.08
- Handle & process Purchase order received from the client.
- Cross Check our quotation with the Client's Purchase order.
- Informed Sr. Customer Service and Supply Chain manager of discrepancies between quotation and Purchase order to ensure accuracy.
- Check the complete Purchase ordered list of items order with the supplier quotation.
- If no discrepancy, we proceed with sending our Purchase order to the Supplier.
- Coordinated with supplier on order readiness to maintain timelines.
- Once the order is ready, update the client with the packing details.
- Once the client the forwarder/agent details, update them with the CIPL & Collection details.
- Once the order is collected from supplier, Obtain proof of collection from the forwarder & agent.
- Provided client with proof of delivery and confirmation details, enabling timely invoicing by accounts.
EXPORT CUSTOMER SERVICE EXECUTIVE
IMA (LLC) - International Maritime and Aviation
2017.09 - 2019.07
- Provide competitive Quotes for Clients & get the business.
- To arrange for the container release booking from Various Liner Services. (Maersk Line, Hapag Lloyd, COSCO, OOCL & ONE line).
- Meet Clients along with sales Executive or the HOD.
- Get information from the clients on the Volume Shipments.
- Update the monthly rate sheet to the customers.
- Maintaining a Track of the Export Containers.
- To maintain a smooth & valuable relation with the Customers.
- Assist the client with any additional request regarding the Shipments.
- Handling Personal Effects goods for Relocation companies.
- Serving as the main liaison between customers, management and sales team.
- Follow up with the operations & documentations on the status of the shipment.
CUSTOMER SERVICE EXECUTIVE
Freight Systems
2015.12 - 2017.08
- Providing pricing to the agent with appropriate margin.
- Providing Contract rates for the agents for Projects.
SALES EXECUTIVE
Classic Hyundai
2015.04 - 2015.11
- Attain the weekly sales target.
- Meet the Monthly Target.
- Enhanced sales by implementing targeted marketing strategies for product launches.
- Established relationships with potential customers through proactive outreach efforts.
- Delivered road presentations and organised test drives, showcasing vehicle features to potential buyers.
- Explained loan facilities to customers to assist with financing decisions.
- Compiled detailed sales reports to track performance metrics.
- Analyse the Market Trends.
- Arrange delivery of the products.
Education
Bachelor of Business Administration - Logistics & Supply Chain
Calicut University
Calicut, India 2012.06 - 2015.03
High School Diploma - Humanities & Arts
International Indian School
Jeddah, Mecca Region 2004.04 - 2012.04
Skills
- Sales
- Sales Management
- Sales strategy
- Customer Relationship Management (CRM)
- Market analysis
- Customer Service
- Microsoft Office
- Zoho
- Freight Forwarding
- International Transport
Websites
Certification
- National Association of Freight and Logistics (NAFL)
- The National Association of Freight and Logistics (NAFL)
- Issued Jan 2016
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Tamil
Intermediate
Timeline
SALES & MARKETING HEAD
KILFAD LOGISTICS SAUDI ARABIA
2023.08 - 2026.01
SR. CUSTOMER SERVICE EXECUTIVE
Freight Systems
2022.07 - 2023.04
LOGISTICS COORDINATOR
CTS OFFSHORE & MARINE
2019.07 - 2022.08
EXPORT CUSTOMER SERVICE EXECUTIVE
IMA (LLC) - International Maritime and Aviation
2017.09 - 2019.07
CUSTOMER SERVICE EXECUTIVE
Freight Systems
2015.12 - 2017.08
SALES EXECUTIVE
Classic Hyundai
2015.04 - 2015.11
Bachelor of Business Administration - Logistics & Supply Chain
Calicut University
2012.06 - 2015.03
High School Diploma - Humanities & Arts
International Indian School
2004.04 - 2012.04