AbdulIlah DhaifAllah
jeddah,Saudi Arabia
Summary
With over 12 years of experience as a Customer Service Specialist, I have honed my expertise in effective communication, problem-solving, and customer relationship management. I have a proven track record of delivering exceptional customer experiences, resolving inquiries efficiently, and ensuring high levels of customer satisfaction and loyalty. Skilled in handling diverse customer interactions, I excel in team coordination, process improvement, and customer needs analysis to optimize service quality.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Customer service agent
Saudi Ground Services Company
Jeddah, Mecca Region
02.2013 - Current
🔹 Welcoming passengers and assisting with check-in procedures.
🔹 Issuing boarding passes and handling baggage check-in.
🔹 Addressing customer inquiries and complaints efficiently.
🔹 Providing information about flight schedules and available services.
🔹 Coordinating with operational teams to ensure a smooth passenger experience.
Customer service agent
National Bank of Saudi Arabia
Jeddah, Mecca Region
01.2012 - 01.2013
🔹 Welcoming customers and addressing their inquiries about banking services.
🔹 Opening accounts and assisting with banking procedures.
🔹 Handling complaints and resolving customer issues efficiently.
🔹 Providing information on loans, credit cards, and other services.
🔹 Ensuring customer satisfaction and enhancing their banking experience.
Customer service
H&M
Jeddah, Mecca Region
04.2011 - 12.2011
🔹 Supervising the team and ensuring sales targets are met.
🔹 Organizing inventory and ensuring product availability.
🔹 Providing regular reports on performance and revenue.
Education
Diploma - Accounting
Technical College
Jeddah, Mecca Region 04.2009 - 02.2011
Skills
- Problem-solving
- Positive attitude
- Excellent communication skills
- Outstanding customer care
- Microsoft Office
- Creative thinking
- Time efficiency
- Self-motivation
Languages
English
Advanced
Arabic
Native
Courses
course aviation security awareness corurse
course safety training
course emergency response
course human factors
course security training
course passenger handling
course passenger services meet and greet
course emergency response
course human factors
course ramp airside safety
course dangerous goods
Timeline
Customer service agent
Saudi Ground Services Company
02.2013 - Current
Customer service agent
National Bank of Saudi Arabia
01.2012 - 01.2013
Customer service
H&M
04.2011 - 12.2011
Diploma - Accounting
Technical College
04.2009 - 02.2011
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