abdulkareem M. Dwairi
almadinah almunawara - SA ,Saudi Arabia
Summary
Committed Hotel General Manager offering 22 years of expertise in hospitality management and development. Guaranteeing profit and reputation growth through astute project and team management, resulting in a first class guest experience.
Overview
24
24
years of professional experience
Work history
Cluster general manager
Artal Hotels Group & Element By wisten-Marriott
Madina Almunawara, saudi arabia
07.2022 - 07.2025
- Oversaw daily operations and financial performance of three hotel properties in Al Madinah.
- Led development of a fourth hotel in Qassim with Marriott International under Element by Westin brand.
- Ensured compliance with architectural and technical Marriott brand standards during pre-opening phase.
- Executed detailed pre-opening plan, encompassing HR, departmental setup, and operational readiness.
- Established operational teams and delivered brand-specific training programmes with Marriott support.
- Managed budgeting, procurement, and organisational setup for smooth launch readiness.
- Collaborated with Marriott’s development and brand teams to achieve project milestones on time.
- Supervised procurement of FF&E and OS&E in line with Marriott’s global standards.
Hotel General Manager
Gulanar Hotel
Unaiza
09.2021 - 06.2022
Hotel Manager
San rock hotel
, jordan
11.2018 - 03.2020
- Discontinued operations due to pandemic
- Collaborated with sales team to maximise room occupancy rates.
- Implemented energy-saving measures for environmental sustainability.
- Maintained compliance with health and safety regulations within the premises.
- Improved guest satisfaction by implementing new concierge services.
Hotel General Manager
Gulanar Hotel
Unaiza
10.2017 - 06.2018
Hotel Manager
Al Khobar crom
Al Khobar
02.2014 - 03.2015
- 5-star rating
- Tailored guest experiences according to individual preferences creating unique stays.
- Coordinated front desk operations, ensured smooth guest experiences.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
Hotel manager
Madina Charm Hotel
KSA
07.2013 - 02.2014
- Achieved five-star rating for outstanding service quality.
- Closed operations due to excessive spending and relocated to Al Khobar.
- Led team to deliver exceptional customer service for enhanced reputation.
- Assisted in marketing campaigns to increase hotel visibility.
- Implemented energy-saving measures for environmental sustainability.
- Ensured pristine room conditions to enhance guest comfort.
- Improved guest satisfaction by implementing new concierge services.
- Streamlined check-in procedures with innovative technology integration.
- Collaborated with sales team to maximise room occupancy rates.
Night manager
Kempinski Hotel
Amman
05.2009 - 02.2013
- Achieved five-star company rating through consistent excellence in service delivery.
- Cultivated strong client relationships, enhancing overall trust and loyalty.
- Implemented strategic initiatives to drive operational improvements and efficiency.
Front office ( Hotel Duty Manager )
Regency Palace Hotel
Amman
07.2007 - 04.2009
- Company Overview: 5 stars
- 5 stars
Resident manager
AL-Hammad hotel
Al Khobar
01.2006 - 01.2008
- Oversaw operations at four-star hotel for two years, ensuring high service standards.
- Managed guest satisfaction initiatives, contributing to a four-star rating.
- Directed staff training programmes to enhance service delivery and operational efficiency.
Front office ( receptionist )
Regency Palace Hotel
Amman
01.2002 - 01.2006
- Company Overview: 5 stars
- 5 stars
Education
Diploma - Hotel Management
Ammon Applied College of Hospitality
amman / jordan /2001 - /2002
Skills
- Professional Opera hotel software
- Fedilio hotel software
- Office software (Word, Excel)
- Effective communication (oral and written)
- Interpersonal skills
- Guest service standards
- Property management systems
- PC software (Microsoft Office)
- Organizational skills
- Attention to detail
- Listening abilities
- Judgment skills
- Physical stamina
- Mental attitude
- Planning and organizing accommodation
- Catering services
- Marketing
- Budget management
- Financial planning
- Expenditure control
- Statistical record maintenance
- Sales and profit target setting
- Sales figure analysis
- Marketing strategies
- Revenue management strategies
- Recruiting staff
- Training staff
- Monitoring staff
- Work schedule planning
- Customer greeting
- Customer complaint handling
- Problem addressing
- Troubleshooting
- Event management
- Conference management
- Maintenance supervision
- Supply management
- Renovation management
- Furnishing management
- Contractor dealing
- Supplier dealing
- Security management
- Property inspection
- Service inspection
- Compliance with regulations
- Sales growth strategies
Languages
Arabic
English
Italian
Personal Information
- Date of birth: 11/30/83
- Nationality: Jordanian
- Marital status: married
References
References available upon request.
Timeline
Cluster general manager
Artal Hotels Group & Element By wisten-Marriott
07.2022 - 07.2025
Hotel General Manager
Gulanar Hotel
09.2021 - 06.2022
Hotel Manager
San rock hotel
11.2018 - 03.2020
Hotel General Manager
Gulanar Hotel
10.2017 - 06.2018
Hotel Manager
Al Khobar crom
02.2014 - 03.2015
Hotel manager
Madina Charm Hotel
07.2013 - 02.2014
Night manager
Kempinski Hotel
05.2009 - 02.2013
Front office ( Hotel Duty Manager )
Regency Palace Hotel
07.2007 - 04.2009
Resident manager
AL-Hammad hotel
01.2006 - 01.2008
Front office ( receptionist )
Regency Palace Hotel
01.2002 - 01.2006
Diploma - Hotel Management
Ammon Applied College of Hospitality
/2001 - /2002
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