Abdulkareem Rizq
Jeddah
Summary
Detail-oriented and adaptable professional with experience in operations management, incident response, and technical support. Strong communication and problem-solving skills, with the ability to multitask and perform efficiently under pressure. Background in information technology and railway operations, with expertise in train scheduling, infrastructure support, and network troubleshooting. Seeking a role where organizational and technical skills can contribute to operational efficiency and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OCC Operator
RENFE
Jeddah
11.2023 - Current
- Managed operations for over 200 train drivers and co-operators, ensuring smooth scheduling and task assignment.
- Oversaw and responded to rolling stock, infrastructure, and commercial incidents, coordinating solutions with relevant departments.
- Communicated with Talgo to address and resolve train-related technical issues.
- Developed and executed train driver scheduling plans based on trip schedules and staffing requirements.
- Collaborated with sales, customer service, and infrastructure teams to maintain operational efficiency.
- Managed zero-value ticket incidents, ensuring accurate passenger data transmission.
Database Administrator
Rizq institution
Jeddah
11.2018 - 11.2023
- Managed and maintained database systems, ensuring optimal performance and security.
- Conducted regular database backups and recovery procedures to prevent data loss.
- Collaborated with IT teams to enhance database security and integrity.
- Managed data records for over 300 real estate renters, ensuring accuracy, timely updates, and efficient lease tracking.
Intern
GACA
jeddah
08.2022 - 11.2022
- Provided technical support and troubleshooting for hardware such as printers and PCs.
- Developed a VS Code-based application to track terminal arrival/departure times.
- Acquired hands-on experience in network administration, cybersecurity, and firewall management.
- Contributed to the enhancement of IT infrastructure and workflow automation within the organization.
Education
Bachelor of Science - Computer Science And Engineering
University of Jeddah
SaudiArabia03-2023
Skills
- Operations Management
- Incident Management & Troubleshooting
- Train Scheduling & Coordination
- Technical Support & IT Administration
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Planning & Logistics
- Communication & Teamwork
- Multitasking & Time Management
- Emotional Intelligence
Certification
- STEP Exam Score: 83/100
- Hazards and Safety Certification
- Evacuation Plan Certification
- Supply Chain Management Certification
- Communication Skills Certification
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
OCC Operator
RENFE
11.2023 - Current
Intern
GACA
08.2022 - 11.2022
Database Administrator
Rizq institution
11.2018 - 11.2023
Bachelor of Science - Computer Science And Engineering
University of Jeddah
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