ABDULKARIM HAMZA ALANSARI
Riyadh
Summary
Results-driven professional with over 10 years of experience in customer service operations, account management, and business support. Proven track record of ownership, adaptability, and delivering high-quality outcomes. Strong work ethic and excellent communication skills contribute to effective problem-solving and relationship building. Committed to continuous learning and adding value to teams and organizations.
Overview
1
1
Certification
2
2
years of post-secondary education
14
14
years of professional experience
Work history
Account Manager
Amazon
Riyadh
2024.07 - Current
- Recruited and onboarded a portfolio of new sellers, managing the full sales cycle from prospecting to launch
- Optimized product listings and advertising campaigns to increase visibility, sales performance, and account profitability.
- Built and nurtured strong seller relationships, acting as the primary point of contact for operational and commercial needs.
- Delivered training sessions, webinars, and self-service resources to empower sellers and reduce dependency on account managers.
- Monitored key performance metrics, inventory levels, and operational health to identify opportunities for increased efficiency.
- Own the Watches category: driving selection growth, revenue targets, and margin optimization across the Saudi marketplace.
- Develop and execute category strategies including pricing, promotions, and assortment planning to maximize market share.
- Analyze category performance data, competitive benchmarks, and customer trends to identify growth opportunities.
- Manage vendor and seller relationships, negotiating commercial terms and onboarding premium watches brands.
Senior Selection Specialist
Amazon
Riyadh
2023.05 - 2024.04
- Supported vendors and sellers by resolving listing discrepancies, ensuring accurate product details and smooth operations
- Led quality checks and audits to maintain high standards and compliance across catalog and operational processes
- Trained and mentored new hires, providing feedback to improve training modules and onboarding effectiveness
- Improved operational SOPs and introduced task automation to increase productivity and reduce manual errors
Catalog Specialist
Amazon
Riyadh
2015.09 - 2023.05
- Managed item registration and content creation, ensuring accurate product details in English and Arabic.
- Coordinated cross-functional teams to ensure timely launches of new products and promotions.
- Managed large-scale product catalog updates, ensuring accurate and complete data across multiple categories and languages.
- Developed and implemented quality control measures to reduce error rates and improve data integrity.
- Utilized MS Access and Excel to design queries, compile reports, and analyze operational metrics for management.
- Led weekly training sessions for vendors in Arabic and English for over 25 vendors, ensuring smooth onboarding and skills transfer.
- Created a new SOP for Arabic listings, guiding 33 vendors and supporting creation of over 240 ASINs with 8.6K GVs.
Receptionist
Darcom Hotel
Riyadh
2012.07 - 2013.07
- Delivered exceptional customer service and managed reservation systems with accuracy and prompt updates
Education
Diploma of Education - Marketing
Riyadh College of Technology (TVTC)
2013.03 - 2015.03
Skills
- Account Management & Growth
- Seller Acquisition & Onboarding
- Category Management
- Catalog & Content Optimization
- Vendor & Supplier Relations
- Customer Experience Management
- Data Analysis & Reporting
- Quality Assurance & Compliance
- Cross-Functional Collaboration
- Training & Team Development
- Inventory & Product Management
- MS Excel & Data Tools
- Client Relationship Building
- Negotiation & Problem Solving
Certification
- Power BI Course – Intellipaat
- Project Management – Amazon
- Basic Lean Six Sigma (2020)
- Amazon Leadership Principles (2018)
- Foundation-Project Mgmt (2024)
- Root Cause Analysis (2020)
LANGUAGES
Arabic – Native or Bilingual Proficiency
English – Professional Working Proficiency
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Account Manager
Amazon
2024.07 - Current
Senior Selection Specialist
Amazon
2023.05 - 2024.04
Catalog Specialist
Amazon
2015.09 - 2023.05
Diploma of Education - Marketing
Riyadh College of Technology (TVTC)
2013.03 - 2015.03
Receptionist
Darcom Hotel
2012.07 - 2013.07