Abdulla Abutheraa
DHAHRAN,Saudi Arabia
Summary
Experienced professional with focus on retail management. Known for transforming team performance and enhancing operational efficiency through tailored training programmes. Excels in developing engaging learning materials and fostering culture of continuous improvement.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
ithra Retail Management |Concessionaire Management
King Abdulaziz Center for world culture - ithra
Dhahran, Saudi Arabia
10.2022 - Current
- Created seasonal sales plans with varying stock and promotional strategies.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Formulated marketing and advertising strategies for continuous business growth.
- Collaboration Platform : Creating a Collaborate platform for F&B and retail vendors by initiating website platform, email and phone.
- Engaged with community and commercial clients to understand needs and identify collaboration opportunities.
Customer Service Covering Shift Lead
Visitor Experience Unit
09.2019 - 10.2022
- Handling ticketing sales, refund, feedback, call center, training development, membership development, lost and found process, touring policies and procedures, training and public tour guide, participating in international events, volunteering services function
College Students' Aramco Summer training Program
Saudi Aramco - ITC Department
05.2018 - 08.2018
- Recording supplies, computer skills in Microsoft, data entry and reporting
Education
Bachelor's Degree in Business administration - Accounting Major -
Imam Abdulrahman Bin Faisal University - IAU
Dammam, Saudi Arabia 09.2014 - 12.2018
Skills
- Flexible
- Creative and critical thinking
- Team leader
- Multitasking , work under pressure
- Patience
- Time management
- Team work & Helpfulness
- Relationship building
- Team player
- Relationship Management
- Self motivated
- Financial Forecasting
- Customer service skills
- Pricing strategies
- Problem-solving
- Communication skills
- Public speaking
- Inventory management
Certification
The Communication Strategy course.
This course has been an incredible journey, enriching my understanding and honing my skills in strategic communication.
Certificate Business Professional Certificate - Customer
Service.
provided by AL-KHALEEJ Company under the management of saudi
aramco company located in king abdulaziz center for culture world
ITHRA.
The Retail Banking Professional Foundation Certificate
Provided by SAMA.
SABB Academy courses:
SAPP Academy its was : 1- fundamental of banking . 2- computer
application. 3- sales skills. , 4- communication skills , 5- business social
media.
The Fundamental's Of Event Management & Tourism
Marketing & Tourism Planning
Distance training program- integration of the national center for tourism
human
Languages
Arabic
Native
English
Upper intermediate
Timeline
ithra Retail Management |Concessionaire Management
King Abdulaziz Center for world culture - ithra
10.2022 - Current
Customer Service Covering Shift Lead
Visitor Experience Unit
09.2019 - 10.2022
College Students' Aramco Summer training Program
Saudi Aramco - ITC Department
05.2018 - 08.2018
Bachelor's Degree in Business administration - Accounting Major -
Imam Abdulrahman Bin Faisal University - IAU
09.2014 - 12.2018
The Communication Strategy course.
This course has been an incredible journey, enriching my understanding and honing my skills in strategic communication.
Certificate Business Professional Certificate - Customer
Service.
provided by AL-KHALEEJ Company under the management of saudi
aramco company located in king abdulaziz center for culture world
ITHRA.
The Retail Banking Professional Foundation Certificate
Provided by SAMA.
SABB Academy courses:
SAPP Academy its was : 1- fundamental of banking . 2- computer
application. 3- sales skills. , 4- communication skills , 5- business social
media.
The Fundamental's Of Event Management & Tourism
Marketing & Tourism Planning
Distance training program- integration of the national center for tourism
human
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