Abdulla Ibn Habeeb
Eastern Province, Saudi Arabia ,Saudi Arabia
Summary
Strategic and detail-oriented Supply Chain professional with a master’s degree in Procurement and Supply Chain Management from Robert Gordon University. Strong communication and interpersonal skills, coupled with a collaborative approach to cross-functional teamwork. Well-versed in inventory management, cost reduction initiatives and customer focus with a strong commitment to apply academic knowledge and practical experience to drive business growth through effective supply chain optimization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations coordinator
Saudi Bulk Transport LTD.
Dammam, Eastern Province
11.2024 - Current
- Oversaw and resolve transportation issues, such as delays, damage and reducing discrepancies.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Analysed data from operations to identify areas for improvement.
- Coordinated with internal departments for seamless service delivery to clients.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Monitor and optimize transportation costs and maintain accurate records of transportation activities.
Warehouse Coordinator
GXO LOGISTICS INC.
11.2023 - 06.2024
- Maintains the daily shipping and receiving schedule.
- Redesigned the warehouse layout to enhance traffic flow and maximize space utilization, resulting in a 15% increase in storage capacity.
- Utilized warehouse management software to monitor inventory levels and maintain precise records of all stock movements.
- Optimized the receiving process by introducing a new system for logging deliveries and updating inventory records, resulting in a 25% reduction in errors.
- Exhibited strong problem-solving abilities in addressing issues with damaged goods or incorrect orders, successfully resolving over 100 cases with minimal disruption to operations.
- Accelerated the turnaround time for customer orders by optimizing the picking and packing process, cutting average order fulfillment time by half a day.
- Prepare and generate regular reports on warehouse activities, including inventory levels, productivity, and performance metrics.
Client Relationship Officer
EXPERTCALLERS PVTLTD.
11.2020 - 07.2021
- Built and maintained relationships with clients and key personnel within customer companies.
- Communicated client feedback to leadership teams and identified improvement possibilities.
- Ensured that the workforce, equipment and materials were available as needed.
- Attended meetings with clients to build relationships with existing accounts.
- Carried out client satisfaction surveys and reviews.
- Passed leads to the sales team and followed up on progress.
- Achieved the targets set in terms of product mix and client segments.
- Kept records of all contact with clients using CRM system.
- Updated customers on service issues and maintained satisfaction through continued communication.
Customer Relationship Advisor
[24]7.AI PRIVATE LTD.
07.2019 - 09.2020
- Interacted directly with customers, online or in person and handled their enquiries.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Actioned customer feedback to enhance contact Centre service provisions.
- Maintained up-to-date client records in database systems.
- Fielded incoming calls and messages from clients, addressing complaints to contact Centre policies.
- Improved customer satisfaction ratings through responsive query resolution.
- Reduced customer wait times by adhering to call target timeframes.
- Followed up customer queries to check provided solutions met expectations.
Education
Master of Science - Procurement and Supply Chain Management
Robert Gordon University
09.2021 - 10.2022
Bachelor of Commerce - International Business
GR Damodaran College of Science
03.2016 - 06.2019
Skills
- Inventory tracking and monitoring
- On-time delivery optimization
- Warehouse Operations
- Enterprise Resource Planning
- Performance metrics analysis
- Team leadership
- Procurement
- Purchasing process
Certification
- ASCM Certified in Logistics, Transportation, and distribution
- Masterstroke and Outbound Training Company Certificate
Timeline
Operations coordinator
Saudi Bulk Transport LTD.
11.2024 - Current
Warehouse Coordinator
GXO LOGISTICS INC.
11.2023 - 06.2024
Master of Science - Procurement and Supply Chain Management
Robert Gordon University
09.2021 - 10.2022
Client Relationship Officer
EXPERTCALLERS PVTLTD.
11.2020 - 07.2021
Customer Relationship Advisor
[24]7.AI PRIVATE LTD.
07.2019 - 09.2020
Bachelor of Commerce - International Business
GR Damodaran College of Science
03.2016 - 06.2019
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