ABDULLA SHARAFUDEEN
RIYADH,SAUDI ARABIA
Summary
Accomplished professional with expertise in customer relationship management, client retention, and business intelligence software utilisation. Demonstrates exceptional verbal and written communication skills, alongside a proven ability to deliver faultless customer service and foster team motivation. Skilled in relationship management, presentations, and proposals, with a strong track record of training and mentoring subordinates to achieve organisational goals. Adept at implementing strategies that enhance client satisfaction and drive long-term success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior sales coordinator
Rashmi Metaliks Limited
Riyadh, Saudi Arabia
01.2025 - Current
- Maintained strong relationships with key clients to ensure loyalty and repeat business.
- Collaborated closely with marketing department for better understanding of consumer trends and preferences.
- Generated comprehensive reports on sales metrics, supporting strategic decision making.
- Streamlined sales processes for increased efficiency and productivity.
- Boosted client satisfaction by delivering exceptional customer service.
- Handled complex customer inquiries, resolving any issues promptly and efficiently.
- Coordinated logistics of large-scale sales events to ensure smooth operations.
- Completed administrative duties promptly and to meet company standards.
- Updated CRM systems with accurate customer information to enhance sales tracking.
Sales Coordinator
Fouz Chemical Co.
Dammam, Saudi Arabia
12.2021 - 12.2023
- Provided internal support to elevate sales experience and drive customer satisfaction
- Addressed queries from existing clientele for responsive customer support and client retention
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service
- Took initiative to identify and contact owners of lapsed or down spending accounts
- Processed purchases and sales orders promptly
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers
- Produced final quotation packs to fully inform customers before closing sales
- Facilitated regular communication to keep customers updated throughout sales process
- Handled inbound queries by phone, email and in person
- Served as first point of contact for customer queries, expertly handling inbound calls
- Completed administrative duties promptly and to meet company standards
- Input orders onto internal system to maintain updated sales records
- Prioritized personal workload effectively to meet sales and productivity
Document Controller
Kenz Engineering Services
Dammam, Saudi Arabia
04.2018 - 04.2019
- Worked to facilitate positive, productive working environments through reliable administrative support
- Accurately executed secretarial tasks, maintaining smooth administrative operations
- Handled mail and correspondence for employees
- Managed staff travel arrangements to identify best available options
- Drafted, printed and compiled important formal documentation, strictly meeting required standards
- Processed invoices and financial data with strong eye for detail
- Guided stationery and office supplies purchasing activities to achieve budgetary targets
- Scheduled meetings and corporate events using exceptional organisation and planning abilities
- Coordinated maintenance and repairs of office facilities and equipment
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending
- Managed database to maintain updated records and accuracy
- Drafted documents and reports for management review
- Created expense reports with matching receipts
- Scheduled meetings, conferences and appointments
- Sourced and ordered office supplies within allocated budget
- Kept files organised and up-to-date for accurate record-keeping purposes
Education
Diploma - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
SCM HUB
01.2020 - 01.2021
Diploma - SAP H4 HANA TRAINING
COKONET TECHNOLOGIES
01.2019 - 01.2020
Bachelor - Business Administration
KMM COLLEGE OF ARTS AND SCIENCE
01.2015 - 01.2018
SENIOR SECONDARY SCHOOL - COMMERCE
INTERNATIONAL INDIAN SCHOOL
01.2013 - 01.2015
Skills
- Faultless customer service
- Team motivation techniques
- Excellent verbal and written communication
- Client retention
- Presentations and proposals
- Relationship management
- Business intelligence software use
- Training and mentoring subordinates
- Customer relationship management
Additional Information
I was born and brought up in Dammam, Saudi Arabia. I know to communicate with clients and other personnel from all around the globe in a respectful manner and facilitate to achieve the requirements effectively. I am a quick learner, hence I will be able to grasp and fulfill the requirements of the company and other members of the society in general. With my positive attitude and energy, I will be able to improve the work environment and motivate others around me positively.
Personal Information
- Date of birth: 12/17/97
- Nationality: INDIAN
Timeline
Senior sales coordinator
Rashmi Metaliks Limited
01.2025 - Current
Sales Coordinator
Fouz Chemical Co.
12.2021 - 12.2023
Diploma - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
SCM HUB
01.2020 - 01.2021
Diploma - SAP H4 HANA TRAINING
COKONET TECHNOLOGIES
01.2019 - 01.2020
Document Controller
Kenz Engineering Services
04.2018 - 04.2019
Bachelor - Business Administration
KMM COLLEGE OF ARTS AND SCIENCE
01.2015 - 01.2018
SENIOR SECONDARY SCHOOL - COMMERCE
INTERNATIONAL INDIAN SCHOOL
01.2013 - 01.2015
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