Abdullah A. Alzahrani
Sr. Airport services officer
Riyadh
Summary
Developed critical problem-solving and customer service skills in bustling airport environment, adept at managing high-pressure situations and ensuring seamless operations. Demonstrated proficiency in coordinating logistics and enhancing passenger experiences. Seeking to transition these transferable skills into new and challenging field.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Senior Airports Services Agent
Emirates Airline
03.2024 - Current
- Supervision on staff, flight ops and ground handling agents to insure smooth operations
- Provide timely support in addressing operational disruptions and customer concerns
- Analyzing ground operation through daily flight handling reports
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
Airports Service Agent
Emirates Airline
08.2022 - 03.2024
- Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times
- These include ascertaining the requirements of various categories of customers such as unaccompanied minors
- Ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers
- Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for
- Monitor baggage delivery performance against agreed standards
Terminals Operation Agent
Riyadh Airport Ompany (RAC)
02.2021 - 08.2021
- Air side and land side of king Khalid Airport operations, conducting passenger embarking and check in procedures
- Performing daily key performance indicator (KPIs) and informing terminal operations center through radio/Emails
- Making sure the operations are going as planned
- Informed clients of policies and procedures.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Bachelor Degree - Science of Aviation Management
Prince Sultan University
01.2012 - 01.2019
Digital Marketing Nano-Degree - undefined
Udacity
01.2020 - 01.2021
Skills
Airline regulations
Certification
All Emirates Airlines certificates/courses completed, to date
Timeline
Senior Airports Services Agent
Emirates Airline
03.2024 - Current
Airports Service Agent
Emirates Airline
08.2022 - 03.2024
Terminals Operation Agent
Riyadh Airport Ompany (RAC)
02.2021 - 08.2021
Digital Marketing Nano-Degree - undefined
Udacity
01.2020 - 01.2021
Bachelor Degree - Science of Aviation Management
Prince Sultan University
01.2012 - 01.2019
All Emirates Airlines certificates/courses completed, to date
Occupational Safety and health according to OSHA standards, 01/01/20
General industry safety to determine proper interpretation and application of OSHA regulations, 01/01/20
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