Abdullah A. Alzahrani
Sr. Airport services officer
Riyadh
Summary
Developed critical problem-solving and customer service skills in bustling airport environment, adept at managing high-pressure situations and ensuring seamless operations. Demonstrated proficiency in coordinating logistics and enhancing passenger experiences. Seeking to transition these transferable skills into new and challenging field.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Senior Airports Services Agent
Emirates Airline
03.2024 - Current
- Supervision on staff, flight ops and ground handling agents to insure smooth operations
- Provide timely support in addressing operational disruptions and customer concerns
- Analyzing ground operation through daily flight handling reports
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
Airports Service Agent
Emirates Airline
08.2022 - 03.2024
- Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times
- These include ascertaining the requirements of various categories of customers such as unaccompanied minors
- Ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers
- Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for
- Monitor baggage delivery performance against agreed standards
Terminals Operation Agent
Riyadh Airport Ompany (RAC)
02.2021 - 08.2021
- Air side and land side of king Khalid Airport operations, conducting passenger embarking and check in procedures
- Performing daily key performance indicator (KPIs) and informing terminal operations center through radio/Emails
- Making sure the operations are going as planned
- Informed clients of policies and procedures.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Bachelor Degree - Science of Aviation Management
Prince Sultan University
01.2012 - 01.2019
Digital Marketing Nano-Degree - undefined
Udacity
01.2020 - 01.2021
Skills
Airline regulations
Passenger assistance
Documentation accuracy
Airport security awareness
Team management
Exceptional communication
Critical Thinking
Decision Making
On time performance
Team Player
Creativity
Communication
Active listening
Certification
All Emirates Airlines certificates/courses completed, to date
Timeline
Senior Airports Services Agent
Emirates Airline
03.2024 - Current
Airports Service Agent
Emirates Airline
08.2022 - 03.2024
Terminals Operation Agent
Riyadh Airport Ompany (RAC)
02.2021 - 08.2021
Digital Marketing Nano-Degree - undefined
Udacity
01.2020 - 01.2021
Bachelor Degree - Science of Aviation Management
Prince Sultan University
01.2012 - 01.2019