Abdullah Abobakr Nasser
Riyadh,Saudi Arabia
Summary
IT Support Specialist with 4+ years of hands-on experience supporting large government IT environments and 500+ end users. Proven expertise in Active Directory administration, SCCM management, and enterprise network support, contributing to reduced system downtime, faster incident resolution, and improved infrastructure stability. Holds a Master’s degree in Cybersecurity, applied in secure access control, log monitoring, and IT operations support.
Overview
7
7
years of professional experience
Work history
IT Support Specialist
Electronic Company for High Technology
2021.01 - 2026.02
- Delivered onsite and remote IT support for 500+ users in a government environment, resulting in faster issue resolution and improved service availability.
- Administered Active Directory accounts and access policies, enhancing security compliance and user access control.
- Managed SCCM deployments and patch management, ensuring standardized, secure, and up-to-date endpoints.
- Configured and supported network-connected devices using static IPs and switch port assignments, reducing recurring connectivity incidents.
- Collaborated with system administrators and network engineers to resolve escalated incidents and minimize downtime.
Network Technician
Ministry of Education
Riyadh, Riyadh Region
2018.09 - 2019.08
- Supported LAN/WAN infrastructure setup, including basic switch configuration, cable management, and IP addressing.
- Applied practical troubleshooting techniques to resolve end-user connectivity and network performance issues.
Education
Master of Science - Cybersecurity
MidOcean
UAEBachelor of Computer Science - Networking Track
Shaqra University
Saudi ArabiaSkills
- IT Support & Systems
- Windows 10/11, macOS — Advanced
- Active Directory (User & Access Management) — Advanced
- SCCM ( Remote Support) — Advanced
- Endpoint, Printer & Peripheral Support — Advanced
- Networking
- LAN/WAN — Advanced
- IP Addressing & Switch Port Configuration — Advanced
- Network Troubleshooting — Advanced
- Security & IT Operations
- Access Control & Policy Enforcement — Intermediate
- SIEM Monitoring & Log Analysis — Intermediate
- Firewalls, VPN — Intermediate
- Incident Handling & Technical Reporting — Intermediate
- Professional Skills
- Technical Communication
- Problem Solving & Root Cause Analysis
- Documentation & Knowledge Transfer
- Team Collaboration
Languages
Arabic: Native
English: B2 – Professional Working Proficiency
(Used in technical documentation, incident reporting, and daily IT communication)