ABDULLAH AKHDAR
Jeddah
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Saudia Airlines
03.2016 - 03.2024
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Used excellent customer service skills in addressing passengers' needs.
- Elevated the overall travel experience for passengers through attentive service and anticipating individual needs.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
Front Desk Agent
Habitat Hotel
05.2013 - 02.2014
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Front Desk Agent
Park Hyatt
09.2013 - 01.2014
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing timely and courteous service.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Education
Bachelor's Degree - Law
University of Business And Technology
Jeddah12-2026
High School Diploma -
Carson Long Military Academy
Pennsylvania, USASkills
- Verbal and written communication
- Cross-cultural communication
- Problem-solving skills
- Time management
- Conflict management
- Teamwork and collaboration
- Detail-oriented
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Flight Attendant
Saudia Airlines
03.2016 - 03.2024
Front Desk Agent
Park Hyatt
09.2013 - 01.2014
Front Desk Agent
Habitat Hotel
05.2013 - 02.2014
Bachelor's Degree - Law
University of Business And Technology
High School Diploma -
Carson Long Military Academy
Similar Profiles
Yahya Al HinaiYahya Al Hinai
Operations Efficiency Manager at Saudia AirlinesOperations Efficiency Manager at Saudia Airlines
Ibrahim AndijaniIbrahim Andijani
Senior flight attendant at Saudia AirlinesSenior flight attendant at Saudia Airlines
Yara BaakdahYara Baakdah
Intern at Saudia AirlinesIntern at Saudia Airlines
USAMA KOTBUSAMA KOTB
Financial controller at Backyard Experiential Ltd.Financial controller at Backyard Experiential Ltd.
Fatimah AlshankityFatimah Alshankity
Sales Associate at Yves RocherSales Associate at Yves Rocher