Open To Work
ABDULLAH AKHLASS
Jeddah
Work Preference
Summary
Senior Application Support Engineer with almost 3 years of experience in application deployment, IT support, Application Monitoring, Server administration, SQL Database management, SLA Management, and client support. Skilled in Vynamic View Application, VSS Security Suite, Windows Server, and Oracle/MS SQL databases. Adept at project coordination, troubleshooting, and delivering high client satisfaction, with hands-on experience in Symantec Endpoint Protection, OTRS, Jira, Event Viewer, and remote support tools.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Application Support Engineer
Innovative Pvt Limited
Lahore
12.2022 - 08.2025
- Deployed and customized Vynamic View Application modules based on client requirements across multiple banking sites.
- Deployed new APIs and integrated them with existing systems to enhance functionality and streamline workflows.
- Delivered end-to-end IT and application support via OTRS, Jira, AnyDesk, TeamViewer, Microsoft Teams, and Zoom.
- Developed and executed complex SQL queries, reports, stored procedures, and triggers in MS SQL Server and Oracle. Managed SQL databases, including job scheduling, backups, purging, archiving, restoration, indexing, and performance tuning.
- Managed Change and Incident Management through DDL and DML database operations.
- Troubleshot and resolved issues in Vynamic View, VSS Security Suite, and Instant Privilege across ATM networks.
- Performed Windows Server installation, configuration, administration, OS upgrades, security, and maintenance, including batch scripting, Task Scheduler, Event Viewer, and system monitoring.
- Installed and administered Active Directory, FTP, Group Policies, user and group management, and Symantec Endpoint Protection.
- Delivered technical support for TCP/IP, DNS, DHCP, IP assignments, port configuration, and server/device connectivity.
- Supported IoT-based ATM monitoring, secure data flow, and endpoint protection across banking networks.
- Automated operational tasks using batch scripts for cleanup, system restarts, and synchronization operations.
Implemented role-based security, permissions, and encryption policies for sensitive banking data. - Performed server patching, backups, OS upgrades, monitoring, and optimization for stable operations.
- Scheduled and monitored jobs using Proview Console and integrated VSS with Vynamic View for endpoint protection, intrusion prevention, access control, and disk encryption.
- Supported hardware, software, and network troubleshooting, IIS/Tomcat servers, application pools, ATMs (Diebold Nixdorf/Wincor Nixdorf), and ensured application/database stability, reducing recurring incidents and improving client satisfaction.
Education
Bachelor's - Computer Science
Lahore Leads University
01.2022
Skills
- Application Deployment
- Application Support
- IT Support
- Client Relationship Management
- Troubleshooting
- Quality Assurance
- Documentation
- Bug Reporting
- IT Infrastructure
- Securities Principal
- Project Management
- Vynamic View Application
- Vynamic Security Suite (VSS)
- Microsoft 365
- Crystal Report
- Proview Console
- Internet Information Services (IIS)
- Apache Tomcat
- WildFly
- Symantec Endpoint Protection
- Jira
- OTRS
- AnyDesk
- TeamViewer
- Microsoft Teams
- Zoom
- GitHub
- IOT
- Microsoft SQL Server
- Oracle Database
- SQL Queries
- Data Manipulation & Reporting
- Job Scheduling
- Stored Procedures
- Triggers
- DDL & DML
- Windows Server Installation
- Configuration & Administration
- Server OS Upgrades
- Security
- & Maintenance
- Batch Scripting
- Task Scheduler
- Event Viewer & System Monitoring
- Communication and Interpersonal Skills
- Leadership and Team Collaboration
- Analytical Thinking and Problem Solving
- Multitasking and Time Management
- Adaptability and Quick Learning
- Attention to Detail and Accountability
- Customer Service and Client Support
- Decision-Making under Pressure
Certification
- SQL Fundamentals
- Basics of Information Systems
- SQL Foundation
- Technical Support Fundamentals
- CCNA Training
Accomplishments
- Support Engineer of the Year Award: Recognized for exceptional technical support, fast resolution times, and consistently high customer satisfaction across all banking projects.
- Successful Bank-Wide Deployments: Led the deployment of the Vynamic View Application and Server across multiple banking institutions, ensuring secure and stable operations for client ATMs.
- Proprietary ATM Solution Implementation: Executed the installation and configuration of Innomate, the proprietary ATM solution, achieving high uptime and seamless integration with client systems.
- Enhanced Security & Performance: Enhanced security protocols by installing advanced tools and updating event logs, database structures, and GUI elements, improving system response times and compliance.
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Personal Information
- Title: Senior Application Support Engineer
- Availability: Open to Relocate
- Visa Status: Valid & Transferable
- Location: Jeddah, KSA
Iqama Expiry
2026-12-14
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Senior Application Support Engineer
Innovative Pvt Limited
12.2022 - 08.2025
Bachelor's - Computer Science
Lahore Leads University