Abdullah Al-Dakheel

• Drive IT infrastructure strategy, ensuring scalability, resilience, and security across networks, data centers, and cloud environments.
• Align IT operations with business objectives, optimizing resources and enhancing digital transformation initiatives.
• Oversee 24/7 infrastructure support, incident response, and proactive risk management.
• Implement best practices in cybersecurity, backup, and disaster recovery for business continuity.
• Lead infrastructure modernization projects, integrating emerging technologies to enhance efficiency and innovation.
• Manage enterprise IT assets, including servers, networks, Cisco IPT, VPN, and CCTV, ensuring operational excellence.

• Driving a strategic vision for Governance, Risk, and Compliance (GRC) by ensuring robust digital policies, regulatory adherence, and risk mitigation frameworks that align with organizational and national
  & international standards.
• Bridging business and technology by collecting, analyzing, and prioritizing business demands, ensuring seamless collaboration between business units and development teams to implement transformative digital solutions.
• Leading the PMO for Digital Transformation, overseeing project governance, execution, and alignment with corporate objectives to enhance operational efficiency, innovation, and digital maturity.

• Spearheading digital transformation initiatives to align with national and global digitalization standards, enhancing operational efficiency and service delivery.
• Collaborating with the Digital Government Authority and the UN Index to optimize and enhance the APO platform (website), ensuring compliance with international best practices and digital governance frameworks.
• Leading the strategic implementation of ERP systems, aligning with APO’s digital vision, streamlining processes, and fostering data-driven decision-making for improved organizational agility and performance.

• Network Management: Oversee the design, implementation, and maintenance of network infrastructure, ensuring high availability, performance, and security.
• Office Automation: Manage automation tools and systems that enhance workplace productivity, including email services, collaboration platforms, and workflow automation.
• Team Leadership: Supervise and guide the IT team, ensuring effective task allocation, performance monitoring, and professional development.
• IT Support & Troubleshooting: Ensure prompt resolution of network and automation-related issues, minimizing downtime and disruptions.
• Project Oversight: Lead projects related to network upgrades, automation enhancements, and digital transformation initiatives.
• Security & Compliance: Ensure IT systems comply with security policies and industry regulations, mitigating risks and vulnerabilities.

• Oversee and manage day-to-day IT projects, ensuring seamless execution and alignment with organizational goals.
• Provide comprehensive IT support to all GASCO customers across all regions, ensuring high service availability and efficiency.
• Lead a 24/7 IT support team, ensuring uninterrupted infrastructure services across all branches, covering email, proxy, GOP, computers, networks, servers, and security systems.
• Plan and manage IT budgets, focusing on infrastructure development and optimization.
• Supervise IT operations for GASCO buildings, HQ, and regional offices, including connectivity, network management, PCs, fingerprint authentication, CCTV, and all IT services.
• Achieve departmental KPIs, conducting regular performance reviews with employees to drive efficiency and continuous improvement.
• Monitor and track IT issues across all regions, ensuring timely resolution, customer satisfaction, and structured feedback reporting.
• Project Management: Led the SolarWinds Monitoring System implementation to enhance network and system performance tracking.
  Successfully managed the Digital Signage project, improving internal and external communication channels.
  

• Oversee and manage day-to-day IT projects to ensure efficient execution and alignment with business objectives.
• Supervise IT service requirements for regional offices, warehouses, direct distribution channels, wholesale operations, electronic vouchers, enterprise business departments, enterprise business units, and retail branches, ensuring seamless service delivery through my team.
• Develop and implement IT strategies to optimize operations and support business growth.
• Lead a 24/7 IT support team, ensuring uninterrupted infrastructure services across all regional branches, including email, proxy, GOP, computers, networks, servers, and security systems.
• Plan and manage IT budgets while overseeing infrastructure enhancements and strategic planning.
• Oversee and maintain connectivity, network infrastructure, PCs, fingerprint authentication systems, CCTV, and all IT services across STC channel buildings, HQ, regional offices, and retail branches.
• Project Management:Led the implementation of Digital Signage across all relevant locations.
  Managed the Queue System Migration with STC, successfully unifying and standardizing the system.
  Achieved departmental KPIs, conducting regular performance reviews with employees.
  Monitored and tracked IT issues across regions, collaborating with customers and providing structured feedback for service improvements.
  Directed the Connectivity Consolidation Project, integrating 155 branches, regional offices, and HQ using MPLS technology—resulting in significant cost reduction and improved efficiency in partnership with STC.
  

• Oversee and manage day-to-day project operations, ensuring timely execution and efficiency.
• Supervise and fulfill all requirements of the Khobar branch, including facility management, IT infrastructure, and employee needs.
• Communicate and coordinate effectively with Civil Affairs customers to enhance operational efficiency.
• Provide comprehensive support to all customers, including Civil Offices across the Eastern Region.
• Lead and manage branch employees, conducting monthly performance evaluations to ensure continuous improvement and productivity.

Information Technology Sector

• Designed and managed ICT network infrastructure projects as a Network Designer and Project Manager.
• Led network deployment and data center implementation initiatives.
• Managed infrastructure projects in Ras Al-Khair, ensuring seamless integration and scalability.
• Spearheaded redundancy projects to enhance the reliability of Ma’aden’s IT services.
• Oversaw the construction and development of Ma’aden’s IT infrastructure.
• Successfully designed and implemented critical IT systems in Ras Al-Khair.
• Coordinated service delivery with STC to optimize network performance.
• Established project closure and acceptance processes for Ras Al-Khair sites.
• Conducted requirements analysis to support Ma’aden’s expansion strategy.
• Provided technical support and troubleshooting for end-users, ensuring seamless IT operations remotely and on-site.

IT Department

• Track and resolve support tickets efficiently.
• Visit customers to address and resolve their concerns.
• Monitor system and service performance to ensure optimal functionality.
• Prepare detailed monthly reports on customer visits and productivity metrics.