Abdullah Al-Ghamdi

Accomplished professional with extensive expertise in claims management and customer support. Demonstrates proficiency in handling complex billing enquiries, live chat interactions, and email correspondence. Adept at utilising CRM systems and time-management tools to enhance efficiency and resolve complaints effectively. Skilled in social media customer support, complaint management, and claims processing, including unemployment, personal injury, and medical claims. Committed to delivering exceptional service under pressure while maintaining patience and professionalism. Career goal: To leverage claims investigation expertise to drive innovative solutions in claims management systems.

Offering strong analytical skills and keen eye for detail. Knowledgeable about customer service processes and adept at handling complex situations with empathy and clarity. Ready to use and develop communication, problem-solving, and organisational skills.

• Insurance Foundations Professional Exam - IFCE
• Excellence Customer Experience
• Combating Fraud in Insurance Companies
• Anti-money laundering and terrorist financing rules for financial institutions
• Skills Development Course for the Effective Employee