ABDULLAH AL-REFAI
Riyadh,Riyadh Region
Summary
Dynamic professional specializing in CRM management and competitive analysis, with a track record of building strong relationships and negotiating contracts. Demonstrated multitasking and time management skills enhance productivity in fast-paced environments. Proficient in delivering impactful sales presentations and utilizing MS Office to streamline processes. Committed to driving business success through strategic relationship building and efficient operations.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Key account manager
Omega POS Inc.
Riyadh
03.2015 - 08.2025
- Managed daily operations, incoming requests and long-term planning through continual team and client communication.
- Empowered sales teams with marketing content and campaigns to help drive sales.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Communicated with teams to maintain platforms and existing tools, providing customer product information to promote and raise brand and product awareness.
- Managed marketing budgets by evaluating methods and performance to maximise advertising.
- Implemented strategies to continue to grow brand online through social media presence by measuring online site views and identifying opportunities to share customer success stories.
Marketing Specialist
HSN commerce
Riyadh
06.2012 - 01.2015
- Developed engaging sales pitches to promote products and services of company.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Oversaw contract negotiations and closings to manage complete sales cycle process.
Supervisor Technician
MYA Est
Riyadh
05.2010 - 04.2012
- Aligned day-to-day activities with targets set by upper management.
- Delivered high quality training for new team members.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Tracked employee performance to determine areas of strength and improvement.
Supervisor Technician support
Aflak Industrial Co.
Riyadh
04.2008 - 04.2010
- Equipped staff with knowledge and skills to reach Company targets, coaching and mentoring new Joiners and under performing employees in best Operational practices.
- Delivered high quality training for new team members.
- Tracked employee productivity, performance and Task completion to meet quality standards.
- Trained new employees on company policies, procedures, and software systems.
Education
Diploma - Diploma in Business Administration،
IHATC
Online 10.2024 - 04.2025
Diploma - Diploma in Human Resource Management.
IHATC
Online 10.2024 - 02.2025
Diploma - Diploma in Strategic Management.
IHATC Academic.
Online 10.2024 - 04.2025
Diploma - Diploma in Project Management and Organizational Development.
IHATC Academy.
Online 10.2024 - 04.2025
Diploma - Diploma in Executive Management.
IHTAC
Online 10.2024 - 04.2025
Associate's degree - Project Management
Academic E Learning
Jordan 01.2015 - 04.2015
Associate's degree - Quality Management in project
ACADEMIC E Learning
Jordan 01.2015 - 02.2015
Associate's degree - Human Resources Management.
ACADEMIC E learning.
Jordan 01.2015 - 03.2015
Google Digital Degree - Digital Marketing.
Google
America Master of Education - Progect Management - Qulity Management in progect
University Of South Australia
Online Certificate. - Cisco
Almadarat Institute
RIYADH 12.2010
Associate's degree - CRM
Great Learning
India - Online.Skills
- CRM Management
- Competitive Analysis
- Excellent Communication
- Active Listening
- Relationship Building
- Multitasking Abilities
- Contract Negotiation
- Time Management
- Sales Presentations
Languages
English
Personal Information
- Date of birth: 12/03/87
- Nationality: Syria
- Marital status: Married
- Visa status: Transferable Iqama
Timeline
Diploma - Diploma in Business Administration،
IHATC
10.2024 - 04.2025
Diploma - Diploma in Human Resource Management.
IHATC
10.2024 - 02.2025
Diploma - Diploma in Strategic Management.
IHATC Academic.
10.2024 - 04.2025
Diploma - Diploma in Project Management and Organizational Development.
IHATC Academy.
10.2024 - 04.2025
Diploma - Diploma in Executive Management.
IHTAC
10.2024 - 04.2025
Key account manager
Omega POS Inc.
03.2015 - 08.2025
Associate's degree - Project Management
Academic E Learning
01.2015 - 04.2015
Associate's degree - Quality Management in project
ACADEMIC E Learning
01.2015 - 02.2015
Associate's degree - Human Resources Management.
ACADEMIC E learning.
01.2015 - 03.2015
Marketing Specialist
HSN commerce
06.2012 - 01.2015
Supervisor Technician
MYA Est
05.2010 - 04.2012
Supervisor Technician support
Aflak Industrial Co.
04.2008 - 04.2010
Google Digital Degree - Digital Marketing.
Google
Master of Education - Progect Management - Qulity Management in progect
University Of South Australia
Certificate. - Cisco
Almadarat Institute
Associate's degree - CRM
Great Learning
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