ABDULLAH ALAMMAR
Contact Center Engineer & Account Executive
Riyadh, Saudi Arabia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Account Executive
Al Arabiya Systems Engineering Co
03.2023 - Current
- Overseeing contract negotiations and renewals, ensuring they align with client needs and company objectives.
- Identifying and pursing new sales opportunities within existing customers
- Seeking new opportunities specially public RFPs on Etimad platform. This includes studying RFPs, gathering detailed requirements, building BOQs, Calculating costs & proposing solution.
- Providing solution's presentation & DEMO.
- Understanding existing client's needs and maintaining strong, long-lasting customer relationships.
- Assessing requirements of new customers to tailor solution that meets these requirements.
- Acting as primary point of contact for any client issues and ensuring effective resolution & taking customer feedback.
- Monitoring account performance metrics and preparing reports for both clients and internal team to demonstrate value and impact of the solutions.
- Providing clients with trainings and consultations on new systems or upgrades, ensuring they maximize benefits of the solutions provided.
Contact Center Engineer
Al Arabiya Systems Engineering Co
12.2019 - 02.2023
- Analyzed, identified & resolved technical issues.
- Provided consultations & technical support on site & remotely.
- Trained operations team on systems.
- Prepared technical documents for end customers.
- Monitored systems for preventive maintenance.
System Administrator
United Othaim Company
10.2018 - 12.2019
- Collaborated with key stakeholders across multiple departments to assess operational needs and develop tailored solutions that met organizational objectives.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, Domain Controllers, Veeam Backup & Replication and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Osmania University
Hyderabad, India 04.2001 -
Diploma - Computer Networking
Alkhaleej Training & Education
Riyadh, Saudi Arabia 04.2001 -
Skills
Teamwork and Collaboration
Customer Presentations
Systems and software expertise
Problem-Solving
Analytical Skills
Effective Communication
Teamwork and Collaboration
Teamwork and Collaboration
Certification
Genesys Engage on-premises - Inbound Voice Certification
Timeline
Genesys Engage on-premises - Inbound Voice Certification
02-2024
Account Executive
Al Arabiya Systems Engineering Co
03.2023 - Current
Genesys Cloud CX - Professional Certification
03-2023
PureConnect - Interaction Center Core Engineer Certification
05-2022
Contact Center Engineer
Al Arabiya Systems Engineering Co
12.2019 - 02.2023
System Administrator
United Othaim Company
10.2018 - 12.2019
Bachelor of Computer Applications - Computer And Information Sciences
Osmania University
04.2001 -
Diploma - Computer Networking
Alkhaleej Training & Education
04.2001 -