Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
ABDULLAH ALAMOUDI

ABDULLAH ALAMOUDI

جدة,جدة- الروضه المملكة العربية السعودية

Summary

Focused [Technical supports] with experience leading high-performing service desk teams to achieve KPIs. Manages hardware, software and systems infrastructures to achieve optimised performance and function. Offers MS suite, Office 365 and Active Directory expertise.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Technical Support Executive

IT
jeddah, Saudi Arabia
05.2018 - Current
  • As a maintenance operation professional work 5 years' experience in (Alamoudi ATC company for home appliances) Total experience 10 years
  • KEY SKILLS AND RESPONSIBILITIES
  • Customer care answering calls reviewing clients demands
  • Managing the operation from Checking and identifying the parts we need with warehouse and inventory and communicate with the factory and ensure that all details Are understood and place the orders and fill all the details to saber until it reaches our warehouses
  • Advance Skills (MS office, excel, SharePoint, zoho ERP&CRM, ONYX ERP)
  • Managing & Receiving orders from online platforms (noon, amazon, tila,carfuor)and tracking all orders and contact with Wearhouse and logistic team to ensure goods are delivered to our customers
  • Create Monthly maintenance reports of parts and repair and customer satisfaction process.
  • Built and maintained customer trust by ensuring ongoing communications until resolution.
  • Reset passwords of customers to provide data protection.
  • Implemented guidelines and procedures to support IT department.

sales Supervisor

06.2014 - 1 1
  • Professional work 3 Years
  • Experience in (Almusbah perfume company)
  • 5 April/30Nonember2017) as a Sales Man professional work 2 Years 1 Experience in (Alamoudi Toyou tires company)

Marketing and Sales Intern

E-Commerce management
jeddah, Saudi Arabia
06.2014 - 12.2016
  • Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
  • Scheduled social media posts and promptly responded to customer messages.
  • Developed market analysis and research on latest trends to broaden marketing efforts.
  • Produced and presented new social media campaign ideas to increase exposure.
  • Participated in training and workshops to enhance and improve marketing skills.

Education

Bachelor's degree - Computer Applications

MonadUniversity
India
06.2010 - 06.2013

Certificate in Microsoft Certified IT Professional (MCITP) -

Certificate in Microsoft Certified IT Professional
India
06.2012 - 10.2012

Computer Courses (Hardware A +) -

Beder Institute of Information
India
04.2009 - 06.2009

Technology Computer A+ & N - undefined

payroll recruitment 12.2016/3.017 NETWORK and Introduction to Certified Cisco Network Associate (CCNA) - undefined

Networks N + Cycle Networking (F-12 network) - undefined

2012

Diploma - English language

British Institute and the Institute of American Brutus cycle, Noble English Center
2008

Skills

  • Hardware configuration
  • Software fault diagnosis
  • Networking knowledge
  • Windows operating systems
  • Desktop support services
  • Microsoft Office 365
  • Microsoft Outlook
  • Active Directory
  • Out-of-hours escalation management

Certification

Leading & Supervising Applying Expertise & Technology Working With People Advanced MS Excel skill

Languages

English
Advanced
Urdu
Elementary
Arabic
Fluent

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Technical Support Executive

IT
05.2018 - Current

sales Supervisor

06.2014 - 1 1

Marketing and Sales Intern

E-Commerce management
06.2014 - 12.2016

Certificate in Microsoft Certified IT Professional (MCITP) -

Certificate in Microsoft Certified IT Professional
06.2012 - 10.2012

Bachelor's degree - Computer Applications

MonadUniversity
06.2010 - 06.2013

Computer Courses (Hardware A +) -

Beder Institute of Information
04.2009 - 06.2009

Technology Computer A+ & N - undefined

payroll recruitment 12.2016/3.017 NETWORK and Introduction to Certified Cisco Network Associate (CCNA) - undefined

Networks N + Cycle Networking (F-12 network) - undefined

Diploma - English language

British Institute and the Institute of American Brutus cycle, Noble English Center

Similar Profiles

Create profile
ABDULLAH ALAMOUDI