Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Station supervisor
J&T Express LLS Saudi
Jeddah, Mecca Region
02.2022 - Current
managing shelf operations and ensuring inventory preparedness for next steps including rescheduling or client returns
Delivered top-quality customer service to all clients and deliver the smile not only deliver orders
Keep the T-7 on the top for the VIP client to achieve our monthly goal
Attended to delivery cars and make it all time cleaned every day
Send the courier to the correct areas as how match orders they have
Took action to assist in event of emergencies or accidents.
Formulate a strategic plan for next day to guarantee seamless work completion without interruptions.
Optimised work processes, resulting in increased productivity levels.
Ensure daily that all couriers fulfil deposit obligations.
Team leader
Amazon
Jeddah, Mecca Region
05.2017 - 05.2022
Led shifts and motivated team to get good performance.
Followed opening, closing and shift changeover procedures for seamless operations.
Resolved employee relations issues and navigated disciplinary proceedings.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Led performance reviews and tailored employee feedback to facilitate professional development.
Education
High School Diploma - scientific
Al fudhail Bin Eyadh
01.2009 - 04.2011
Skills
GPS navigation all areas of Jeddah even the remote areas and village's
accident response Emergency and deal with it immediately
Multilingual - English Medium to high
Full knowledge of using programs of Microsoft office and received and send emails
Team building from the zero, and Make performance improve of the employees day by day
Time management and Inventing ways to reduce working hours with professional shortcuts
Head – Enterprise Counter Fraud - Risk Management at American Express Saudi ArabiaHead – Enterprise Counter Fraud - Risk Management at American Express Saudi Arabia