ABDULLAH ALARFAJ
Summary
Interested in achieving peak performance levels while continuing to learn. Capable of managing multiple tasks with an emphasis on retaining quality standards. Seeking a challenging position where passion can be put to productive use for professional growth, as well as the growth of the organization.
Overview
5
5
years of professional experience
Work history
OPERATION Lead
Digital Research Company (DRC)
10.2023 - Current
- Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction.
- Fostered team goal achievement, monitoring daily needs and allocating resources to appropriately meet quotas.
- Supervised effective teams in managing daily workflow and proactively address challenges.
- Analysed operations metrics and tracked KPIs to support data-driven business strategies.
CUSTOMER SERVICE SUPERVISOR
Mayar Holding Co.
07.2021 - 09.2023
- Develop and improve employee performance.
- Organize tasks, implement policies, and follow-up daily operation.
- Monitor daily activities of customer service operations.
- Submit monthly report about status of customer requests.
- Submit monthly report about sales requests and goals accomplishment.
- Submit quarterly report outlining customer satisfaction levels.
SALES SUPERVISOR
Saham Trading and Industry Company
08.2020 - 07.2021
- Set sales goals and developed strategies to achieve these goals.
- Assigned monthly targets to workers and prepared work schedules.
- Prepared annual sales forecast for the supply chain department.
- Collected customer, market feedback, and studied the competitors.
CUSTOMER SERVICE REPRESENTATIVE
Mobily
06.2019 - 07.2020
- Promoted the company's products and services.
- Achieved sales targets by implementing sales and marketing strategies.
- Clarified information to customers, identified their needs and provided alternatives.
Education
Bachelor's Degree - Business Administration
Saudi Electronic University
Skills
- Team Leadership
- Problem Solving
- Reports Writing
- Analytical Thinking
- Strategic Planning
- Microsoft Office
Timeline
OPERATION Lead
Digital Research Company (DRC)
10.2023 - Current
CUSTOMER SERVICE SUPERVISOR
Mayar Holding Co.
07.2021 - 09.2023
SALES SUPERVISOR
Saham Trading and Industry Company
08.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Mobily
06.2019 - 07.2020
Bachelor's Degree - Business Administration
Saudi Electronic University
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