Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Specialist
General Dynamics land system
11.2023 - Current
Assesses potential new markets, evaluates business opportunities, and develops strategies for targeting potential customers
Establishes standards governing lead generation, prospect contact and follow-up, and opportunity qualification
Develops strategies for assessing customer needs and positioning the organization's products or services as potential solutions
Tracks business development activities and reports on results to management
Maintains an ongoing level of engagement with key clients and builds trusting relationships with new & existing customers
Supports strategies for establishing partnerships with customers for specific products and programs building company strengths, identifying potential new markets and business opportunities increasing share of market and obtaining a competitive position in the industry
Supports development of business partnerships and acquisition shaping
Works closely with internal departments, such as marketing and engineering, and external partners and allies in support of development and implementation of the organization's objectives and future procurement strategies, strategic plans, orders forecast and business models through analyzing and research
Supports budget, trend, and consumer analyses
Tracks hopper opportunities supporting future business growth
Regulatory Affair
Becton Dickinson & Co
03.2020 - 11.2023
Supported importation activities through efficient document management for local authority approvals; negotiated with these authorities, ensured quality standards and strict deadline adherence
Successfully completed a business continuity project saving a market share worth USD115 million
Coordinated administrative tasks for registration and tender requests and reviewed marketing materials for compliance with regulatory requirements
Management Skills: Led, coached, and developed team for optimal department performance
Participated in recruitment, talent identification, and team building
Reviewed and evaluated reports against checklist requirements
Managed operations to meet Standard Operating Procedures (SOPs), identified departmental gaps for performance enhancement, and developed guidelines for consistent evaluation of sector's investment plans
Communication: Communicated to the global manufacturers to ensure the right paperwork
Represented department in workshops and authorities meetings as required
Informed the local and global team by any new or change regulations
Product Specialist
Saudi Health Services
02.2019 - 01.2020
Develop and manage customer account plans, focusing on profiling, market share, competition, and telehealth value opportunities
Address customer issues by identifying trends, implementing solutions, and suggesting strategies to prevent future concerns
Integrate and align & achieve sales plans & sales objectives for assigned customers and prepare action plans for effective search of sales leads & prospects within assigned sales accounts
Led in-depth research on market targets, competitors & industry trends and contribute to building marketing strategies
Responsible for Ventilator, Patient Monitor, defibrillator, Vital sign, and ECG devices
Meet or exceed sales goals & budget as assigned by Sales Management, Close and grow sales through professional communication and interaction with current and potential customers
Attend and participate in conferences exhibitions, and other marketing events
Manage expenses as per corporate policy
Communicate market requirements and market data with marketing and sales teams
Education
Bachelor of Science - Biomedical Engineering
University of Rhode Island
12.2018
Skills
International and effective, Interpersonal skills, Business Development, communication, Front end (HTML, CSS, java, script), Influencing and negotiating, Presentation & Sales Skills, Project Management, Quality Management,3D and design software, (AutoCAD, Blender), Networking & Communication, digital transformation, Consulting, Account Management, Business Planning, healthcare, customer satisfaction, sales strategies, key performance indicators, communication techniques, business administration, account-based marketing, return on investment, strategic direction, Customer Engagement, thought leadership, microsoft products, Customer Insights, Value Proposition, business value, business cases, recovery plans, Upselling, Innovation Management, Leadership Development, prioritization, Listening, build relationships, Customer Success, Decision making, cross-selling, sales organization, retail, Sales Excellence, Strategic Vision, CRM, Enterprise Applications, ERP, enterprise resource planning, project management skills, Implement best practices, information technology, performance metrics, agile, customer relationship management, relationship management, ability to collaborate, customer relationship, analytical, ethical, risk management, change management, financial principles
Certification
DESIGN THINKING AND INNOVATION - Harvard Business School - Dec2023
Mechanic at Guardian Commercial Company "General Dynamics Land System (GDLS)"Mechanic at Guardian Commercial Company "General Dynamics Land System (GDLS)"
Finance Department Summer Internships at General Dynamics Land Systems CanadaFinance Department Summer Internships at General Dynamics Land Systems Canada