ABDULLAH AL BASSAM
Dammam
Summary
Professional agent skilled in client relations, conflict resolution, and negotiation. Proven ability to drive results through strategic problem-solving and effective communication. Strong emphasis on team collaboration and adapting to changing needs. Known for reliability, integrity, and focus on achieving goals efficiently.
Overview
6
6
years of professional experience
Work History
SENIOR AGENT CALL CENTER
RAYA CX-ZAIN KSA
02.2025 - 10.2025
- A senior call center agent is a customer service professional who handles complex customer inquiries, resolves escalated issues, and often mentors or supervises other agents. They have advanced knowledge of the company's products and services, as well as strong problem-solving and communication skills. They may also be involved in training new agents and developing customer service processes.
CUSTOMER SERVICE OFFICER
RAYA CX-ZAIN KSA
01.2024 - 01.2025
- Leveraged advanced communication skills to effectively resolve customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Expertly navigated e-Commerce platforms to manage orders, process payments, and provide comprehensive support, driving sales and operational efficiency.
RECEIVING DISPATCHING EXECUTIVE
SMSA EXPRESS
01.2022 - 01.2022
- Expertly managed inbound and outbound parcel logistics as a Postal Clerk, ensuring timely dispatch and receipt of packages.
CONSTRUCTION MATERIALS LAB TECHNICIAN
OSAIMI GEOTECHNIC COMPANY
01.2020 - 01.2020
- Conducted comprehensive testing on construction materials, including soils, utilizing advanced materials-testing apparatus to ensure quality and compliance.
Education
CERTIFICATE - SCIENCE AND TECHNOLOGY
AUCKLAND UNIVERSITY OF TECHNOLOGY
AUCKLAND, NEW ZEALAND01.2016
GENERAL ENGLISH AND IELTS COURSE - English Language
INTERNATIONAL
AUCKLAND, NEW ZEALAND01.2015
HIGH SCHOOL CERTIFICATE - Scientific
PRINCE MOHAMMAD BIN FAHID EDUCATION COMPOUND
DAMMAM01.2012
Skills
- PROBLEM SOLVING AND ANALYTICAL
- TIME MANAGEMENT AND PRIORITIZATION
- LEADERSHIP AND MENTORING
- ADVANCED COMMUNICATION
- ADAPTABILITY AND FLEXIBILITY
- MENTORING AND TRAINING
LANGUAGES
ARABIC (Superior/Native)
ENGLISH (Advanced High)
HOBBIES
FOOTBALL SOCCER, SOCIALISING, CARS, COMPUTER TECHNOLOGY, TRAVELING
COURSE
COMMUNICATION SKILLS AND E-COMMERCE | GULF CX | Oct 2024
Timeline
SENIOR AGENT CALL CENTER
RAYA CX-ZAIN KSA
02.2025 - 10.2025
CUSTOMER SERVICE OFFICER
RAYA CX-ZAIN KSA
01.2024 - 01.2025
RECEIVING DISPATCHING EXECUTIVE
SMSA EXPRESS
01.2022 - 01.2022
CONSTRUCTION MATERIALS LAB TECHNICIAN
OSAIMI GEOTECHNIC COMPANY
01.2020 - 01.2020
CERTIFICATE - SCIENCE AND TECHNOLOGY
AUCKLAND UNIVERSITY OF TECHNOLOGY
GENERAL ENGLISH AND IELTS COURSE - English Language
INTERNATIONAL
HIGH SCHOOL CERTIFICATE - Scientific
PRINCE MOHAMMAD BIN FAHID EDUCATION COMPOUND