I seek to join a professional work environment that enables me to develop my skills, Achieve my goals, And contribute to the development of the company that i will work with to achieve common goals.
Overview
7
7
years of professional experience
Work history
Account manager
Baytonia
Jeddah, SAUDI ARABIA
01.2025 - Current
Arranged and attended networking events, expanding professional contacts and prospects.
Monitored competitor activity, staying ahead in the market competition.
Managed business relationships to ensure loyalty and long-term commitment.
Resolved client issues promptly, ensuring high levels of satisfaction.
Processed customer payments and set up direct debits for long-term service contracts.
Coordinated with finance department to manage account finances efficiently.
Service representative and service provider
mashairq
Makkah, Mecca Region
05.2024 - 07.2025
Assisted in organizing and guiding pilgrims during the Hajj season, ensuring smooth movement and access to key religious sites.
Provided support and information to international pilgrims in both English and Arabic.
Helped coordinate with security, health, and transportation services to ensure the safety and comfort of pilgrims.
Demonstrated strong communication, problem-solving, and cultural sensitivity in a high-pressure environment.
Customer service representative
Extensya
King ABDULLAH economic city(kaec), Saudi Arabia
03.2023 - 01.2024
Assisted customers with varying questions using product knowledge and service expertise.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Answered customer telephone calls promptly and improved on-hold wait times.
MIS Assistant
innovation contractors for advanced dimensions
Jeddah, Kingdom Saudi Arabia
09.2021 - 11.2021
Responded to incidents on-site, providing precise time estimations and managing customer expectations.
Supported out-of-hours service by working unsociable hours on-call.
Purchases Representative
Obaid Hassan Al Zaabi Trading Est
Jeddah, Kingdom Saudi Arabia
11.2018 - 09.2022
Negotiated and finalised contracts.
Developed productive relationships with key account holders.
Projected procurement requirements to order exact stock for project needs.
Education
Bachelor of Business Administration - Management information system
UNIVERSITY OF JEDDAH
Jeddah
12.2021
Skills
Team work
Time management
Meeting deadlines
Computer and software
Email communication
Communication skills
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Account manager
Baytonia
01.2025 - Current
Service representative and service provider
mashairq
05.2024 - 07.2025
Customer service representative
Extensya
03.2023 - 01.2024
MIS Assistant
innovation contractors for advanced dimensions
09.2021 - 11.2021
Purchases Representative
Obaid Hassan Al Zaabi Trading Est
11.2018 - 09.2022
Bachelor of Business Administration - Management information system