Abdullah Aldahnin

• Responsible for doing P&L, achieving positive NOI, lowering the churn rate, having positive NRP.
• Ensuring all company policies, procedures, and safety standards are being followed at all times
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Trained new team members on site policies and procedures.

Mar 2022 - Nov 2022

• Gathered employee data to develop monthly work schedules, enabling proper staffing for the department for each shift.
• Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.

Senior Technical Support Specialist

Dec 2021 - Mar 2022

• Maximized use of hardware and software by training users and interpreting instructions.
• Monitored system performance to identify potential issues.

Technical Support Specialist

Oct 2021 - Dec 2021

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Maintaining, updating production paperwork, time sheets fully and accurately.
• Efficiently read and interpreted blueprints.
• Using Transics International software to monitor more than 500 vehicles and drivers

• Handled complex and stressful situations during peak times
• Managed all accounting and sales to ensure proper book-keeping at the end of each day
• Helped customers locate products and checked store system for merchandise at other sites.