Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Abdullah Aldawsari

Jeddah,المملكة العربية السعودية

Summary

To bring my strong sense of dedication, motivation, and responsibility

and to utilize my customer service qualifications obtained through my

experience

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Passenger service agent

Swissport Saudi Arabia Ltd.
jeddah, Saudi Arabia
02.2023 - Current
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Performed boarding gate duties in line with airline schedule.
  • Provided warm and friendly welcome to customers upon arrival at airport.

Sales agent

Giordano
Jeddah, Mecca Region
10.2018 - 07.2024
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.

Customer service agent

Aldawaa pharmacy
Jeddah, Mecca Region
07.2019 - 02.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Diploma - Travel & Tourism

Jeddah College of Technology
Jeddah, Mecca Region
01.2017 - 08.2018

Skills

  • Leadership 60%
  • Self-motivation 90%
  • Communication 90%
  • Decision Making 60%

Languages

Arabic
Native
English
Advanced

Timeline

Passenger service agent

Swissport Saudi Arabia Ltd.
02.2023 - Current

Customer service agent

Aldawaa pharmacy
07.2019 - 02.2023

Sales agent

Giordano
10.2018 - 07.2024

Diploma - Travel & Tourism

Jeddah College of Technology
01.2017 - 08.2018

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Abdullah Aldawsari