Abdullah Aldawsari
Jeddah,المملكة العربية السعودية
Summary
To bring my strong sense of dedication, motivation, and responsibility
and to utilize my customer service qualifications obtained through my
experience
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Passenger service agent
Swissport Saudi Arabia Ltd.
jeddah, Saudi Arabia
02.2023 - Current
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
- Provided warm and friendly welcome to customers upon arrival at airport.
Sales agent
Giordano
Jeddah, Mecca Region
10.2018 - 07.2024
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Customer service agent
Aldawaa pharmacy
Jeddah, Mecca Region
07.2019 - 02.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Diploma - Travel & Tourism
Jeddah College of Technology
Jeddah, Mecca Region 01.2017 - 08.2018
Skills
- Leadership 60%
- Self-motivation 90%
- Communication 90%
- Decision Making 60%
Languages
Arabic
Native
English
Advanced
Timeline
Passenger service agent
Swissport Saudi Arabia Ltd.
02.2023 - Current
Customer service agent
Aldawaa pharmacy
07.2019 - 02.2023
Sales agent
Giordano
10.2018 - 07.2024
Diploma - Travel & Tourism
Jeddah College of Technology
01.2017 - 08.2018