ABDULLAH ALDAWSARI

Riyadh

Summary

Policy Administration Officer with over 8 years of hands-on experience in medical insurance policy administration, specializing in SME medical portfolios. Experienced in policy issuance, renewals, endorsements, and member data management, with strong exposure to acting supervisory responsibilities, workflow coordination, and service quality control.

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Policy Administration Officer / Acting Supervisor – Medical Department (SME)

Arabia Insurance Cooperative Company

2016.08 - 2026.02

Issued and renewed SME medical insurance policies in line with regulatory requirements and internal procedures.
Reviewed and validated medical and administrative data to ensure accuracy and compliance.
Managed policy endorsements including member additions, deletions, and amendments.
Handled 50–100+ daily client and broker emails and service requests efficiently.
Acted as Supervisor during coverage periods, supporting task allocation and workflow monitoring.
Provided guidance to team members and escalated complex operational cases when required.
Key Achievements
Successfully handled thousands of SME medical policy transactions with high accuracy.
Maintained service quality while meeting tight deadlines in ahigh-pressure environment.

Policy Administration Officer – Medical Department

Al Etihad Cooperative Insurance Company

2015.08 - 2016.05

Supported medical insurance policy issuance and administration activities.
Assisted in policy updates, endorsements, and documentation verification.
Responded to customer and broker inquiries related to medical insurance policies.

Education

Diploma - Insurance Business Management

King Saud University

2012.01 - 2015.01

Skills

Medical Insurance Policy Administration (SME)
Policy Issuance & Endorsements
Acting Supervisory Responsibilities
Regulatory Compliance

Client & Broker Communication
MS Office (Advanced)
Time Management
Working Under Pressure