ABDULLAH ALDOSARI
Summary
Highly-professional and organized Medical Insurance Specialist with a solid experience in healthcare services and customer service. Developed and acquired excellent customer-service, communication, computer, critical-thinking, and numerical skills.A flexible, adaptable, detected, and detail-oriented worker. Seeking to leverage my knowledge, experience, and skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Medical Call Center Officer
Medgulf
05.2022 - Current
- Managing a great amounts of inbound and outbound calls in a timely manner.
- Answering inquiries by clarifying desired information by researching, locating, and providing information.
- Resolving problems by clarifying issues, researching and exploring answers and alternative solutions.
- Implementing solutions and escalating unresolved problems.
- Acting as a liaison for patients by directing calls to other departments as needed.
- Optimizing service procedures to increase customer satisfaction and provide excellent service.
- Using good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently.
Medical Production Assistant
AXA Cooperative Insurance Company
11.2019 - 05.2021
- Assisted internal and external customer’s queries.
- Actioned all requests for renewal, modification, deletion, member transfer and certificate issuance.
- Issued credit and debit notes , medical ID cards, policy documents and invoices for clients.
- Handled all Council of Cooperative Health Insurance (CCHI) related tasks.
- Assisted and trained other members of the medical team and customers.
Junior Testing Engineer
System House Factory for Electric Panels (SEP)
05.2022 - 05.2022
- Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
- Reviewed, evaluated and identified requirements for testability.
- Solved hardware and software interface issues to boost system integrity.
Education
Bachelor's Degree in Electrical Engineering -
Prince Sattam Bin Abdulaziz University
07.2013 - 05.2019
Skills
Verbal and written communication skills
Customer service
Active listening skills
Problem solving skills
Knowledge retention and recall
Teamwork
Passion and self-motivation
Certification
Fundamentals of Insurance (IFCE)
Timeline
Fundamentals of Insurance (IFCE)
12-2022
Medical Call Center Officer
Medgulf
05.2022 - Current
Junior Testing Engineer
System House Factory for Electric Panels (SEP)
05.2022 - 05.2022
Medical Production Assistant
AXA Cooperative Insurance Company
11.2019 - 05.2021
Bachelor's Degree in Electrical Engineering -
Prince Sattam Bin Abdulaziz University
07.2013 - 05.2019