IT Engineer
Asas MAkeen
Riyadh, Riyadh Region
10.2023 - Current
- Maintained up-to-date technical knowledge and certifications for compliant IT services.
- Updated service users on ticket progress, escalating urgent issues for swift action.
- Enabled upgrades to internal and external systems for consistent infrastructure security.
- Developed a robust patching regime for optimum server, storage, network and desktop environments.
- Serviced and maintained multifunction print and document devices.
- Handled IT support requests, solving problems quickly and implementing necessary solutions.
- Provided prompt support to internal and customer-facing IT infrastructure.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
