Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABDULLAH ALFAEDI

IT Help desk Administrator
Riyadh,01

Summary

I work in the field of Information Technology and am committed to continuous growth and development in this fast-evolving field. I have strong problem-solving skills and the ability to analyze systems for optimal performance. I focus on staying up-to-date with the latest technologies and trends through continuous learning, and I always strive to improve both my personal and professional efficiency. I am dedicated to providing innovative solutions that enhance system performance and user experience, applying best technical practices in dynamic and evolving work environments.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

IT Help Desk Administrator

TECH STATIONS Co
Riyadh, 01
11.2024 - Current
  • Receiving and Supporting Inquiries: Handling technical support calls and tickets.
  • Diagnosing and Resolving Issues: Analyzing and solving technical problems remotely.
  • System Management and Updates: Maintaining systems and installing updates.
  • Setting Up Devices and Software: Installing and configuring devices and software for users.
  • User Training: Teaching how to use software and hardware effectively.
  • Data Management: Documenting issues and solutions for future reference.
  • Active Directory Management: Managing user accounts and permissions.
  • Firewall Updates: Ensuring security through regular firewall updates.
  • Email Creation: Setting up and creating email accounts for new users.

Hardware Technician

Al Nahl Computer Company
Riyadh, Riyadh Region
02.2024 - 10.2024
  • Component Installation: Install and assemble hardware components.
  • Routine Maintenance: Perform regular cleaning and maintenance.
  • Fault Diagnosis and Repair: Troubleshoot and fix hardware issues.
  • Replacing Faulty Parts: Replace damaged components.
  • System Upgrades: Upgrade hardware for better performance.
  • Problem Solving: Identify and resolve hardware issues.

IT Technical Support

STC (al Nahil Computer Co)
Riyadh, Riyadh Region
07.2022 - 02.2024
  • IT Asset Management: Efficiently tracked and updated hardware/software.
  • Network Troubleshooting: Resolved connectivity issues across various networks.
  • Employee Support: Quickly resolved hardware/software issues to boost productivity.
  • Onboarding: Delivered and set up devices for new employees.
  • Technical Advice: Optimized hardware/software use based on employee needs.
  • IT Help Desk Support: Provided technical support via phone, email, or ticketing system.
  • Issue Resolution: Diagnosed and fixed software/hardware issues.

Education

Diploma - Networks And The Internet

Prince Sattam Bin Abdulaziz University
Al Kharj, Saudi Arabia
01.2020 - 06.2022

Skills

The ability to create solutions

The ability to organize work

System administration

End-user training

Ticket tracking

Certification

Lenovo:RWST217&RWST218

Timeline

IT Help Desk Administrator

TECH STATIONS Co
11.2024 - Current

Hardware Technician

Al Nahl Computer Company
02.2024 - 10.2024

IT Technical Support

STC (al Nahil Computer Co)
07.2022 - 02.2024

Diploma - Networks And The Internet

Prince Sattam Bin Abdulaziz University
01.2020 - 06.2022

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ABDULLAH ALFAEDIIT Help desk Administrator