Abdullah ALFARAJ
Jeddah
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs. Accomplished Customer Service Representative of 2 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues, and winning customer loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
SAUDI TOURISM AUTHORITY ( the fullstops )
Jeddah
01.2023 - Current
- Promote the application Visit Saudi we take suggestions from the tourists about improving the tourism
- We hear and take their complaints about any kind of service
- We provide information about the tourist visa -spread the kindness and hospitality
- Role - visitor customer care Answer phone calls and redirect them when necessary
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
- Prepare and disseminate correspondence, memos, and forms
- File and update contact information of employees, customers, suppliers, and external partners
- Support and facilitate the completion of regular reports
- Develop and maintain a filing system
- King saud hospital
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Call centre representative
SAUDIA AIRLINE ( Extensya )
Jeddah, Mecca Region
01.2023 - 06.2023
- New reservations for travellers,by Amadeus adjusting flight dates, responding to inquiries, confirming reservations, providing travellers with the required information
- Enabled efficient follow-up by accurately recording customer requirements and details in Genesys.
- Maintained call canter efficiencies, ensuring clear, effective communication with all departments.
- Answered 60+ customer queries daily via inbound calls, emails, and live chats.
- Managed and escalated complaints effectively, resulting in 75% positive customer outcomes.
- Improved call metric standards to exceed performance KPI targets.
- Recommended call routing strategies, reducing average on-hold times.
Security guard supervisor
Jedco KSA ( AL ANJAZAT AL ARABIA )
Jeddah, Mecca Region
05.2022 - 12.2023
- Upheld exceptional first-impression standards, leading by example to deliver professional, thorough security services.
- Monitored Security Guards' performance and behaviour, providing constructive feedback and training for optimum results.
- Maintained a detailed understanding of specified operating procedures, health and safety rules, and risk management to ensure continued company compliance.
- Oversaw diligent internal and external patrol of [Arrivals and departure areas.
Technical support specialist
king Saud Hospital Unaizah
Alqassim
01.2020 - 05.2020
- Analyzed and troubleshot functionality of Windows applications, identifying root causes of issues with 100% accuracy.
- Handled up to 8 technical support customer calls per 45 min exceeding the company average by 28%.
- Achieved high levels of customer satisfaction, closing trouble tickets with 85% first-call resolution.
- Analyzed complex technical information to develop clearly structured and easily transferable documentation.
- Recommended and implemented configuration changes and system additions to optimize performance.
Secretary
King Saud Hospital Unaizah
Alqassim
01.2020 - 05.2020
- Drafted and distributed professional business letters and email correspondence.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Updated files and records with precise system navigation.
- Managed flight reservations, ground travel and accommodations for department managers and associates.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
Sales representative
Zain KSA ( nfht al jnob )
Alqassim
01.2019 - 11.2019
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed new business by networking with valuable customers.
- Presented the latest merchandise to prospective buyers.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
- Used a consultative sales approach to understand and meet customer needs.
Education
Diploma - ITtechnical support
International Technical College HLC Unaizah
Al `Qaasim Region 01.2016 - 06.2018
Skills
- Excellent IT skills
- Work effectively within a team
- Good time management
- Able to meet deadlines
- Perform whilst under pressure
- Excellent communicator
- Customer service skills
- Sales inquiry handling
- Complaint handling
- Problem solver
- Customer service expert
- Microsoft Office
- CRM
Languages
English
Fluent
Arabic
Native
Timeline
Customer service representative
SAUDI TOURISM AUTHORITY ( the fullstops )
01.2023 - Current
Call centre representative
SAUDIA AIRLINE ( Extensya )
01.2023 - 06.2023
Security guard supervisor
Jedco KSA ( AL ANJAZAT AL ARABIA )
05.2022 - 12.2023
Technical support specialist
king Saud Hospital Unaizah
01.2020 - 05.2020
Secretary
King Saud Hospital Unaizah
01.2020 - 05.2020
Sales representative
Zain KSA ( nfht al jnob )
01.2019 - 11.2019
Diploma - ITtechnical support
International Technical College HLC Unaizah
01.2016 - 06.2018
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