Abdullah Alferm
Riyadh,Saudi Arabia
Summary
Experienced professional with a strong background in customer support and problem resolution, specialising in fintech software and cloud computing services. Adept at software installation, data backup and recovery, ensuring seamless operations and enhanced user satisfaction. Committed to leveraging technical expertise to drive efficiency and innovation in technology-driven environments.
Overview
2
2
years of post-secondary education
Work History
Computer Technical Support Technician
Riyadh Region Municipality
Riyadh, Saudi Arabia
07.2024 - 09.2024
- Provided customers with overview of installation activity, site-specific information, and access to technical contacts
- Provided guidance in setting up secure wireless connections for home networks
- Identified, researched, and resolved technical problems related to hardware, software, networks and peripherals
Education
Diploma - Computer application development
Majmaa University
Riyadh 09.2022 - 06.2024
Skills
- Customer Support
- Problem Resolution
- Data Backup and Recovery
- Software Installation
- Fintech software
- Cloud computing services
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
Personal Information
- Date of birth: 11/28/03
- Nationality: Saudi
Timeline
Computer Technical Support Technician
Riyadh Region Municipality
07.2024 - 09.2024
Diploma - Computer application development
Majmaa University
09.2022 - 06.2024
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