Abdullah Alfozan
Riyadh,
Summary
Results-driven technology leader with extensive experience overseeing cross-functional teams in IT services, software development, and professional services. Proven track record in delivering complex enterprise solutions, optimizing operational efficiency, and driving innovation
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Technology Officer
ABANA Enterprises Group
01.2025 - Current
- Developed and implemented long-term strategic technological blueprint.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
Director of Professional Services
ABANA Enterprises Group
01.2020 - 12.2024
- Manage day to day activities for multiple units with different market segment and products.
- Restructured PS team by introducing new processes, tools and functions in enhancing service delivery and customer success.
- Worked with Professional Services team to create a Best Practice process which reduced time to implement systems and created a consistent process making it more supportable by the company.
- Worked with other internal senior management in enhancement of service delivery lifecycle and customer satisfactions.
- Customizing Statements of Work (SOWs) to improved the consistency and accuracy of each project.
- Overseeing implementation projects, executing process improvements, establishing strategic plans, and collaborating with the management team.
Sr. Manager, Professional Services
ABANA Enterprises Group
02.2018 - 01.2020
- Managing two units: ATM and security and their day-to-day responsibilities.
- Manage a team of consultants to ensure efficiency and completion of projects.
- Developing strong relationships with clients, and serving as an intermediary between the company's sales and technical teams.
- Oversee implementation and development of projects and ensure customer satisfaction.
Pre-Sales Manager
ABANA Enterprises Group
01.2017 - 02.2018
- Support sales team to sell ABANA's Products.
- Support sales team in responding to RFPs and creating proposals.
- Preparation of presentations about the products or services.
- Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands.
IT Consultant
ABANA Enterprises Group
01.2016 - 01.2017
- Consulting service on ATM and IT projects.
- Professional services and customer support.
- Project management.
- Pre-Sales activities.
Software Engineer
ABANA Enterprises Group
02.2013 - 01.2016
- Software engineering and developments in banking automation sector.
- Wincor ATM configuration/ integration with bank environment.
- ProView (Wincor's ATM Monitoring solution) integration /configuration.
- Manage the project and support to achieve customer satisfaction.
Education
Bachelor of Computer Sciences -
Al - Imam Mohammad Bin Saud University
01.2013
Skills
- Budgeting
- Business Development
- Pre-Sales and negotiation skills
- Banking systems and environment
- Payments
- Project Planning and management
- Team Building
- IT service management
- Cybersecurity control
- IT management and delivery
Certification
- International Certificate in Advanced Leadership Skills
- Leadership development program training
- ATM Software Integration & Quality Engineer Certificate
Timeline
Chief Technology Officer
ABANA Enterprises Group
01.2025 - Current
Director of Professional Services
ABANA Enterprises Group
01.2020 - 12.2024
Sr. Manager, Professional Services
ABANA Enterprises Group
02.2018 - 01.2020
Pre-Sales Manager
ABANA Enterprises Group
01.2017 - 02.2018
IT Consultant
ABANA Enterprises Group
01.2016 - 01.2017
Software Engineer
ABANA Enterprises Group
02.2013 - 01.2016
Bachelor of Computer Sciences -
Al - Imam Mohammad Bin Saud University
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