ABDULLAH ALGAFARI
Houskeeping
Riyadh
Summary
Experienced assistant housekeeping manager with a strong background in luxury hospitality, including renowned establishments such as The Ritz-Carlton, Conrad, and Hilton. Recognized as the Housekeeper of the Year 2023 by Hotelier Middle East. Possesses exceptional leadership skills and a deep understanding of staff development, crisis management, and maintaining exceptional cleanliness standards. Proven track record in enhancing operational efficiency and ensuring guest satisfaction within high-end hotel environments. Dedicated to delivering unparalleled service and upholding the highest standards of excellence.
Overview
16
16
years of professional experience
Work History
Assistant Housekeeping Manager
The Ritz-Carlton Hotel Company, L.L.C.
Riyadh
03.2023 - Current
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
Housekeeping Supervisor
The Ritz-Carlton Hotel Company, L.L.C.
Riyadh
08.2021 - 02.2023
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Planning for big events and big numbers of back to back situations
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Evaluate staff and take care of their development and improving their performance to meet work requirements.
Housekeeping Supervisor
Hilton Riyadh Hotel & Residence
Riyadh
01.2021 - 07.2021
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Leading the department during COVID-19 crises for 6 months in housekeeping of Conrad Makkah.
Act Housekeeping Supervisor
Conrad Makkah Hotel
Makkah
12.2019 - 12.2020
- Check rooms & common areas, including stairways & lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish & educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Coordinates work activities among departments.
Cordinator
Conrad Makkah Hotel
Makkah
04.2019 - 12.2020
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Prepare attendance sheets for the monthly payroll
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping.
Smartphone Shop Owner
Smart Waves
Saudi Arabia
12.2016 - 02.2019
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Sales man/Technician/Customer service
Jarir marketing company
Madinah
08.2013 - 12.2016
- Train, motivate, and lead after sales teams to achieve set objectives and targets
- Maintain contact with clients to obtain customer feedback regarding product/service quality
- Assist clients in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationship with clients to facilitate increased patronage and revenue
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Develop and optimize support and service processes, tools, and systems
- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs.
Facility Supervisor
Saleh Al Muhana establishments
Jeddah
07.2011 - 02.2012
Customer Service / Supervisor
Al Maqzan Al jaded Est
Jeddah/Almadinah
02.2009 - 06.2010
Education
highscool -
Al Rayyan High School
Madinah2010
Accomplishments
- Winner, Housekeeper of the Year, Hotelier Middle East Saudi Arabia Awards, 2023
- Nominee, Housekeeper of the Year, Hotelier Middle East Awards, 2022
Personal Information
Date of Birth: 06/22/1992
Languages
Arabic
English
Timeline
Assistant Housekeeping Manager
The Ritz-Carlton Hotel Company, L.L.C.
03.2023 - Current
Housekeeping Supervisor
The Ritz-Carlton Hotel Company, L.L.C.
08.2021 - 02.2023
Housekeeping Supervisor
Hilton Riyadh Hotel & Residence
01.2021 - 07.2021
Act Housekeeping Supervisor
Conrad Makkah Hotel
12.2019 - 12.2020
Cordinator
Conrad Makkah Hotel
04.2019 - 12.2020
Smartphone Shop Owner
Smart Waves
12.2016 - 02.2019
Sales man/Technician/Customer service
Jarir marketing company
08.2013 - 12.2016
Facility Supervisor
Saleh Al Muhana establishments
07.2011 - 02.2012
Customer Service / Supervisor
Al Maqzan Al jaded Est
02.2009 - 06.2010
highscool -
Al Rayyan High School
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