abdullah alhadyan
Summary
A person with a practical background in management work and writing letters in both
languages and administrative skills. Searching for a new challenge and a new opportunity
in the workplace that develops and motivates their employees, which allows me to apply
and use my personal, organizational and managerial skills within the vision and goals of
the company.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Deputy Director of Operations
The chefz
Riyadh, Riyadh Region
03.2023 - Current
- Managed and optimised product and service life-cycles.
- Oversaw daily company operations to reach financial targets.
- Designed business strategies to acquire short and long-term goals for company.
- Created long-term business strategy to drive company success.
Customer Service Manager
The chefz
Riyadh, Riyadh Region
10.2019 - 03.2023
- Reviewed processes and practices regularly to achieve business goals.
- Delivered feedback constructively to enhance staff performance.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Took ownership of escalated customer issues and followed through to resolution.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Analysed statistics and KPIs to identify potential service improvements.
Administration Assistant
Ministry of education
Riyadh, Riyadh Region
04.2016 - 08.2018
- Managed customer orders and invoices to reduce financial discrepancies.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
Education
Bachelor of Business Administration - Business Administration
Imam Muhammad Islamic University
Riyadh, Riyadh Region 04.2014 - 08.2018
Skills
- Operational management
- Financial administration
- Complex problem solving
- Staff training and development
Languages
English
Advanced
Timeline
Deputy Director of Operations
The chefz
03.2023 - Current
Customer Service Manager
The chefz
10.2019 - 03.2023
Administration Assistant
Ministry of education
04.2016 - 08.2018
Bachelor of Business Administration - Business Administration
Imam Muhammad Islamic University
04.2014 - 08.2018
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