To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Lead Technician
SABIC
Jubail
02.2011 - Current
Planned, scheduled, and delegated daily work to team of employees.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
Commissioned third-party vendors and technicians to augment on-site technical support assets.