Overview
Work History
Education
Skills
Courses
Projects
Timeline
Generic

Abdullah Al Hamawi

Senior Sales Manager
Riyadh

Overview

16
16
years of professional experience
24
24
years of post-secondary education
2
2
Languages

Work History

Corporate Sales Executive (Assistant Manager)

The Ritz Carlton Hotel Company, L.L.C.
Riyadh
07.2023 - Current
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated.
  • Builds and strengthens relationships with new and existing customers to enable future booking. Activities include sales calls, entertainment, FAM trips, trade shows, etc
  • Maintain strong internal control of the working environment, such that it is always in compliance with worldwide hotel standards and the hotel brand's policies/procedures.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Identifies new business to achieve personal and location revenue goals.
  • Responsible in maximizing corporate revenue and profit through proactive selling techniques calendar/time management and pricing strategy.
  • Implement an effective selling strategy, and ensure this strategy is understood/executed by all team members.
  • Ensure fairness in vendor selection and with vendor pricing, so non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used.
  • On monthly basis, review & analyze the individual team members revenue generation and account production; Ensure communication meetings occur and are accompanied by documentation/minutes.
  • Managing effectively the assigned accounts and develop new key accounts.
  • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business goals, issues, and concerns in order to offer better business solutions.
  • Supports the company's service and relationship strategy, driving customer loyalty by delivering excellent service throughout each customer experience.
  • Ensure the highest standards of corporate business processes, and make sure the corporate team has the skills/knowledge required for high level performance.
  • Manage staff performance in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the corporate team conduct individual team performance reviews and PDP.

Task Force in Housekeeping (Acting Manager)

JW Marriott
11.2022 - 06.2023
  • Overseeing the operations of the housekeeping department.
  • Planning the cleaning staff's schedules, assigning tasks and completion dates.
  • Coordinating housekeeping needs with other hotel department managers.
  • Increasing staff and guest engagement to Improve & provide every guest with the best luxury experience.
  • Inspect the environment to ensure it meets the best practice throughout the organization.
  • Maintain good relationship with customers, clients, and suppliers of housekeeping items.

Guest Relations Supervisor

JW Marriott
05.2022 - Current
  • Personalizing VIP services and driving guest engagement throughout the hotel.
  • Creating new standards of operation and training programs within the department for guest relations staff.
  • Managing employee schedules and training Associates to be up to working standards.
  • Controlling the department budget with the department head and assisting with department structure.

Guest Relations Specialist

JW Marriott
Riyadh
11.2021 - 05.2022
  • Overseeing the daily operations including lobby presence and checklist completion.
  • Responding to guest complaints and conducting follow-ups.
  • Leading department training and inductions of newly joined associates.

Operators Division

JW Marriott
Riyadh
06.2021 - 11.2021
  • Oversaw all telephone operations regarding any requests/complaints coming from the guests or associates.
  • Developed office terminology, procedures, equipment, and best practices for overall guest satisfaction.

Operations Supervisor

EZ Valet and Parking Company
10.2012 - 12.2014
  • Train all employees, create/lead staff engagement initiatives, and oversee day to day tasks.
  • Lead a team of 15-20 valet employees in VIP events & pop-up restaurants.
  • Handle any issues or concerns pertaining to damages or missing items from guest cars.

Executive Secretary

EZ Valet and Parking Company
04.2010 - 10.2014
  • Assisted all managerial leaders in daily secretarial tasks.
  • Answering phone calls, scheduling meetings, translating documents, & managing expenses.
  • Addressing customer and staff concerns.
  • Supported the managers and directors on all requests.

Front Desk Receptionist

EZ Valet and Parking Company
Houston, Texas, USA
02.2009 - 04.2010
  • Welcoming customers upon their arrival and creating a friendly environment.
  • Schedule meetings and addressing concerns from clients via phone calls/emails, and further connecting them to the proper persons.
  • Lead facility tours for auditors and prospective customers.

Education

Bachelor of Civil Engineering -

Texas Southern University
Houston, Texas, USA

High School Diploma -

Marque Learning Center
Houston, Texas, USA
05.2001 -

Skills

  • Effective communication

  • Professionalism and Reliability

  • Team Player/ Team Motivation

  • Organizational Skills

  • Interpersonal Skills

  • Detail Oriented

  • Adept in Technology

  • Adaptability and Flexibility

  • Training and Coaching

Courses

English Communication in Hospitality,

Ministry of Tourism

2021

Public Relations and Protocol, Ministry of Tourism

2021

Front Desk Development Skills, Ministry of Tourism

2021

Communication Platform Project Management,

Ministry of Tourism

2021

Saudi Hospitality, Ministry of Tourism

2021

Certified Intro to Web Design and Development

2009

Future Business Leader of America Association leader

2008

Projects

Texas Southern University, International Students Leader 2009 – 2013 | Houston, Texas, USA

Assisted international students as they transition from their respected countries to study & educational life in The United States helped the students open banking accounts, find proper accommodation, & to become further involved in their communities.


Saudi Texas Student Association, Student Tutor Volunteer

2008 – 2013 | Houston, Texas, USA

Scheduled and coordinated meetings for student events, lead group activities, & organized leisure events. Updated & created the student event schedule and spread educational awareness of local laws & regulations.


Custom Photography, Freelancer

2014 – 2018 | Huston, Texas, USA

Managed bookkeeping, sales & marketing, & equipment purchasing per client requests. Created innovative ways to build a loyal cliental list. Built relationships with clients & conducted meetings to meet the client's visions for the photography. Edited & finalized all photos to the client's request.

Timeline

Corporate Sales Executive (Assistant Manager)

The Ritz Carlton Hotel Company, L.L.C.
07.2023 - Current

Task Force in Housekeeping (Acting Manager)

JW Marriott
11.2022 - 06.2023

Guest Relations Supervisor

JW Marriott
05.2022 - Current

Guest Relations Specialist

JW Marriott
11.2021 - 05.2022

Operators Division

JW Marriott
06.2021 - 11.2021

Operations Supervisor

EZ Valet and Parking Company
10.2012 - 12.2014

Executive Secretary

EZ Valet and Parking Company
04.2010 - 10.2014

Front Desk Receptionist

EZ Valet and Parking Company
02.2009 - 04.2010

High School Diploma -

Marque Learning Center
05.2001 -

Bachelor of Civil Engineering -

Texas Southern University

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Abdullah Al HamawiSenior Sales Manager