Abdullah Alhammadi
Riyadh,Saudi Arabia
Summary
With over a decade of experience in the dynamic landscape of the telecommunications industry, I bring a wealth of knowledge, leadership, and expertise to the realm of business development and service delivery.
My journey began in academia, where I pursued and obtained a Ph.D., delving into the depths of technological innovation. This academic foundation laid the groundwork for my transition into the corporate world, where I embraced the challenges of business development in the IT and telecommunications sector. Navigating through market fluctuations and industry transformations, I honed my skills in strategic planning, relationship building, and the identification of growth opportunities.
As a Service Delivery Lead, I assumed a pivotal role in ensuring the seamless execution of IT services, translating technical capabilities into tangible business value. Managing a diverse team, I championed the implementation of effective service delivery processes, incident management, and continuous improvement initiatives. This role not only strengthened my leadership capabilities but also heightened my commitment to delivering unparalleled customer experiences.
My holistic understanding of the telecom industry, coupled with my proficiency in cloud computing and digital transformation, positions me as a versatile and forward-thinking professional. I am driven by a passion for innovation and a commitment to shaping the future of technology within the telecommunications landscape. Looking ahead, I am excited to contribute my expertise to ambitious projects, driving positive change and fostering growth in the ever-evolving realm of digital transformation.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Service delivery team leader
stc
Riyadh, Saudi Arabia
11.2021 - Current
- Ensuring the successful of execution and coordination of various tracks with the B2B digital transformation program by bridging the gap between different domains and functions, ensuring seamless collaboration and effective communication across the company
- Collaborate with executive stakeholders to align program objectives with company goals and priorities.
- Oversee and manage multiple tracks within the digital transformation program, ensuring each track aligns with the overall program goals.
- Work closely with track leads and project teams to define scope, deliverables and timelines for each track.
- Monitor and evaluate the progress of each track, identifying potential risks and implementing mitigation strategies.
- Ensure comprehensive coverage of requirements and alignment with the overall program goal and objectives.
- Conducted comprehensive assessments of product journeys, identifying pain points in both employee and customer experiences
- Integrated findings from assessments into the requirements gathering process for the digital transformation program, ensuring alignment with real user needs and challenges
Business Analyst
TCS
Riyadh
03.2020 - 11.2021
- Develop business process and functional requirement documents in coordination with business stakeholders.
- Worked as the liaison between product manager and IT to articulate needs, issues and concerns.
- Identified system requirements & transferred test cases to the development team for ensuring successful code resolution.
- Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
- Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application
- BSS Expertise in delivering fixed line and data services including SIP, Mobility and broadband.
- BSS Expertise in delivering bundle and digital services.
Business Development Manager
Afnam IT
Riyadh
09.2018 - 02.2020
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Developed strategic partnerships for sustained growth.
- Developed and implemented new marketing and business plan and maintained deep and long-standing relationship with the vendors
- Identified market trends, resulting in enhanced product offerings.
- Fostered client relationships, leading to increased brand loyalty.
- Led cross-functional teams to deliver complex projects on time and budget.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Business Development Manager
Rasa Aljazeera
Riyadh
04.2017 - 09.2018
- Successfully managed SR 8 Million project based and achieved the project goals.
- successfully achieving growth and hitting sales targets by successfully managing the sales team
- Developed and implemented new marketing and business plan
- Developed and maintained deep and long-standing relationship with the vendors
- Drove revenue growth with innovative sales strategies.
Research Assistant - part time
Staffordshire University
Stafford, United Kingdom
03.2012 - 07.2012
- Conducted comprehensive literature reviews for project groundwork.
- Prepared detailed reports summarizing research findings to facilitate decision-making.
- Collaborated with multidisciplinary teams to streamline research processes.
- Bolstered study credibility, ensured data accuracy through rigorous checks.
Application Developer
Gizza systems
Riyadh
05.2011 - 12.2011
- Developed user-friendly applications for improved customer experience.
- Designed robust software solutions to meet client requirements.
- Streamlined processes and boosted productivity by automating repetitive tasks.
- Worked on Billing and Mediation system migration project for STC
- Writing high-quality code to program complete applications on schedule
- Collaborating with development team and other IT staff to set specifications for new applications
Support engineer
Zuhair Fayez Partnership
Riyadh
06.2008 - 02.2009
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of
- unresolved issues to the appropriate internal teams
- Streamlined communication between departments to facilitate faster problem resolution.
- Developed procedures for handling technical issues, resulting in improved customer satisfaction.
Education
Doctor of Philosophy - Cloud Compuitng
Staffordshire University
Stafford, United Kingdom 01.2012 - 06.2016
Master of Science - Information Systems Management
De Montfort University
Leicester, United Kingdom 09.2009 - 02.2011
Bachelor of Science - Information Systems
Imam Mohammad ibn Saud Islamic University
Riyadh, Saudi Arabia 08.2002 - 03.2008
Skills
- Project management
- Process improvement
- Data analysis
- Strong decision making
- Stakeholder engagement
- Cross-Functional collaboration
- Agile methodology understanding
- Risk assessment and mitigation
- Critical thinking
- Mentoring team members
- Experience with virtual teams
- Design thinking
- Research and development
- Change management
- User experience insights
Languages
Arabic
Native
English
Fluent
Certification
- PMP (PMI)
- Master Digital Transformation
- Agile Development Foundation
Publication
- Alhammadi, A., Stanier, C., & Eardley, A. (2015). A Knowledge based Decision Making Tool to Support Cloud Migration Decision Making. In Proceedings of the 17thInternational Conference on Enterprise Information Systems (pp. 637–643). SCITEPRESS -Science and and Technology Publications.
- Alhammadi, A., Stanier, C., & Eardley, A. (2015). The Determinants of Cloud Computing Adoption in Saudi Arabia. In Computer Science & Information Technology (CS & IT ) (Vol. 70, pp. 55–67). Academy & Industry Research Collaboration Center (AIRCC).
Timeline
Service delivery team leader
stc
11.2021 - Current
Business Analyst
TCS
03.2020 - 11.2021
Business Development Manager
Afnam IT
09.2018 - 02.2020
Business Development Manager
Rasa Aljazeera
04.2017 - 09.2018
Research Assistant - part time
Staffordshire University
03.2012 - 07.2012
Doctor of Philosophy - Cloud Compuitng
Staffordshire University
01.2012 - 06.2016
Application Developer
Gizza systems
05.2011 - 12.2011
Master of Science - Information Systems Management
De Montfort University
09.2009 - 02.2011
Support engineer
Zuhair Fayez Partnership
06.2008 - 02.2009
Bachelor of Science - Information Systems
Imam Mohammad ibn Saud Islamic University
08.2002 - 03.2008
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