Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Abdullah Alharbi

Riyadh,Saudi Arabia

Summary

Dynamic and detail-oriented professional with a solid foundation in communications, creative thinking, and customer service. Demonstrates exceptional problem-solving skills, strong observation abilities, and a quick learning aptitude — all supported by effective time management and task prioritization. Experienced in team supervision, training & development, and documentation review, with a sharp focus on process improvement and quality assurance. Communicates clearly and professionally to foster positive, productive relationships. Now seeking a quality assurance role within a collaborative and growth-focused team environment to contribute to organizational efficiency and continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Quality Control Supervisor

ekar
11.2023 - Current
  • Supervised Inspections: Managed daily checks to ensure product quality.
  • Analyzed Data: Identified quality issues and suggested solutions.
  • Prepared Reports: Created reports on product quality and improvements.
  • Improved Processes: Worked on improving processes and reducing waste.
  • Trained Staff: Trained employees on quality standards.
  • Coordinated with Teams: Worked with other departments to ensure quality.
  • Conducted Audits: Checked processes to ensure they met quality standards.
  • Resolved Issues: Handled quality complaints and found solutions.
  • Improved product quality by implementing stringent quality control procedures.
  • Identified potential problem areas, leading to enhanced production efficiency.
  • Analysed production data to identify trends and areas needing improvement.
  • Set KPIs to track departmental performance.
  • Contributed to drafting the application's Terms and Conditions in line with internal policies and local regulations.
  • Assisted in writing partnership/service agreements to ensure clarity, legal compliance, and protection of company interests.

Supervisor for Subscription Leasing

ekar
01.2022 - 12.2023
  • Team Management and Training
  • Customer Complaints Handling and Satisfaction
  • New Providers Acquisition and Current Service Providers Management
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed plans and strategies to promote continuous improvement.
  • Managed daily operations to increase productivity.

Supervisor manager assistant

ekar
09.2020 - 11.2023
  • Workforce Management
  • Supervision
  • Training
  • Customer Service Workforce Administration
  • Improved efficiency and productivity by acquiring new skills.
  • Wrote reports outlining project progress and results.
  • Increased customer satisfaction by resolving issues.

Customer service

ekar
09.2019 - 09.2020
  • Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Collection

Education

Bachelor's degree - Civil Engineering

King Saud University

Skills

  • Communications
  • Creative thinking
  • Customer service
  • Problem-solving
  • Quick learner
  • Time management
  • Team supervision
  • Training & Development
  • Attention to Detail
  • Process Improvement
  • Documentation reviewing

Certification

  • Excel course, Doroob 2020
  • English course in Canada, London Language Institute 2016

Languages

English
Intermediate

Custom

  • Developed Company Policies: Contributed to the creation of multiple company policies, ensuring alignment with organizational goals.
  • Assisted in Writing Terms & Conditions: Collaborated in drafting clear and comprehensive terms and conditions for the company.
  • Contributed to Lease Agreement Creation: Played a key role in drafting and reviewing the lease agreement to ensure legal and business compliance.
  • Proofreading and Editing: Responsible for proofreading and editing the company’s app content, ensuring high-quality language and accuracy.

Timeline

Quality Control Supervisor

ekar
11.2023 - Current

Supervisor for Subscription Leasing

ekar
01.2022 - 12.2023

Supervisor manager assistant

ekar
09.2020 - 11.2023

Customer service

ekar
09.2019 - 09.2020

Bachelor's degree - Civil Engineering

King Saud University

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Abdullah Alharbi