Abdullah Aljahash
Riyadh
Summary
Highly skilled and experienced Front Desk Agent with a demonstrated ability to provide exceptional customer service and work effectively in a team. Proven ability to handle high-pressure situations and multitask efficiently. A fast learner with strong communication skills and the ability to adapt quickly to new environments. Possesses excellent problem-solving skills and a commitment to delivering top-notch service. Graduated with a Bachelor's degree from King Saud University. Seeking a challenging position as a Front Office Agent to utilize my skills and contribute to the success of the organization.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent
St Regis Red Sea Resort
Ummhat Island
06.2024 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Streamlined communication with events team on guest logistics for large groups.
Front Office Agent
Novotel Suits Riyadh Olaya
Riyadh, Riyadh Region
3 2023 - 06.2024
- Greet and check-in guests, ensuring a warm and welcoming experience
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with the check-out process, including billing, payment, and ensuring guest satisfaction
- Coordinate with other hotel departments to ensure guest needs are met and any issues are resolved
- Maintain a clean and organized front desk area, ensuring a professional and inviting atmosphere for guests
Education
Management of hospitality and tourism
King Saud University
Riyadh 08.2018 - 06.2023
Skills
Customer Service
Teamwork
Communication Skills
Problem Solving
Multitasking
Microsoft Office
Hospitality services
Brand representation
Timeline
Front Desk Agent
St Regis Red Sea Resort
06.2024 - Current
Management of hospitality and tourism
King Saud University
08.2018 - 06.2023
Front Office Agent
Novotel Suits Riyadh Olaya
3 2023 - 06.2024
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