Abdullah Aljarallah
Riyadh,Saudi Arabia
Summary
Dynamic and results-driven professional with a strong customer-oriented mindset and expertise in e-commerce platform management. Demonstrates proficiency in AI and chatbot implementation, online merchandising tactics, and digital consumer behaviour insights. Skilled in data-driven sales forecasting, pay-per-click campaigns, and mobile commerce strategies. Adept at enhancing online branding concepts and streamlining online payment processing. Committed to leveraging communication skills to drive business growth and optimise digital consumer engagement. Holds in-depth knowledge of cloud-based retail environments, particularly in dark store implementations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
E-Commerce Manager
AANI & DANI
Riyadh, Saudi Arabia
10.2020 - Current
- Trained staff on e-commerce procedures and best practices for efficient work operations.
- Managed relationships with suppliers and negotiated contracts for better deals.
- Streamlined order fulfilment processes to improve customer satisfaction.
- Teamed up with sales department, developed effective sales strategies.
- Coordinated with marketing department, enhanced brand awareness.
- Monitored web analytics to inform strategic decisions.
- Liaised with IT department, ensured seamless technical performance of the website.
- Coordinated logistics process, ensured timely delivery of products.
- Ensured compliance with all relevant regulations in the e-commerce sector.
- Maintained up-to-date knowledge of industry trends by attending relevant seminars and workshops.
E-Commerce Agent
AANI & DANI
Riyadh, Saudi Arabia
06.2019 - 10.2020
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
- Tracked sales progress regularly; addressed any issues that arose promptly.
Store manager
AANI & DANI
Riyadh, Saudi Arabia
08.2018 - 06.2019
- Assisted customers in locating products around the shop floor promptly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Managed staff rosters, ensuring adequate coverage during peak times.
Sales agent
AANI & DANI
Riyadh, Saudi Arabia
02.2018 - 08.2018
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Developed sales pitches tailored specifically to individual client needs.
- Enhanced sales performance with thorough knowledge of product range.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Negotiated and closed sales to secure profitable deals
Education
Bachelor of Commerce - E-Commerce
Saudi Electronic University
Riyadh, Riyadh Region 05.2015 - 05.2019
Diploma - English
University Of Alberta
Edmonton / Canada 01.2010 - 01.2011
Skills
- Customer-oriented mindset
- Multitasking capacity
- AI and chatbot implementation
- Online merchandising tactics
- Digital consumer behaviour insight
- Online payment processing knowledge
- E-Commerce platform expertise
- Data-Driven sales forecasting
- Pay per click campaigns
- Mobile commerce
- Online branding concepts
- Communication skills
Languages
English
Fluent
Arabic
Native
Certification
- VIRTUAL STORE MANAGEMENT, DOROOB PLATFORM , JAN 2022
- E-COMMERCE: SUPPLY CHAIN, DOROOB PLATFORM , JAN 2022
- DIGITAL MARKETER, SAUDI ELECTRONIC UNIVERSITY & DOROOB PLATFORM , JAN 2017
- COMMUNICATION SKILLS, SAUDI ELECTRONIC UNIVERSITY & DOROOB PLATFORM, JAN 2017
References
References available upon request.
Timeline
E-Commerce Manager
AANI & DANI
10.2020 - Current
E-Commerce Agent
AANI & DANI
06.2019 - 10.2020
Store manager
AANI & DANI
08.2018 - 06.2019
Sales agent
AANI & DANI
02.2018 - 08.2018
Bachelor of Commerce - E-Commerce
Saudi Electronic University
05.2015 - 05.2019
Diploma - English
University Of Alberta
01.2010 - 01.2011
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