Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Senior Client Operations Analyst
STC
Riyadh, Riyadh Region
2018.08 - Current
Resolving issues and troubleshooting technical and financial problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints Technical and financial
Tracking KPIs and write reports
Analysis of accumulated invoices, problems and resolution of financial objections
Monitored key performance indicators, identifying trends and recommending adjustments.
Education
Bachelor of Business Administration - International Economics and Trade
Soochow University
China
2012.06 - 2016.06
Skills
Microsoft Office
Sales strategies
Coursework in Finance/Marketing/Management
Diplomacy and negotiating
Languages
Chinese (Mandarin)
Upper intermediate
Arabic
Native
English
Elementary
Timeline
Senior Client Operations Analyst
STC
2018.08 - Current
Bachelor of Business Administration - International Economics and Trade
Business Analyst/Program Manager, Client Operations at Optum Home and CommunityBusiness Analyst/Program Manager, Client Operations at Optum Home and Community