Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

ABDULLAH ALJBLI

RIYADH

Summary

Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Senior Client Operations Analyst

STC
Riyadh, Riyadh Region
2018.08 - Current
  • Resolving issues and troubleshooting technical and financial problems.

    Delivering information about a company's offerings.

    Providing proactive customer outreach.

    Handling customer complaints Technical and financial

    Tracking KPIs and write reports

    Analysis of accumulated invoices, problems and resolution of financial objections
  • Monitored key performance indicators, identifying trends and recommending adjustments.

Education

Bachelor of Business Administration - International Economics and Trade

Soochow University
China
2012.06 - 2016.06

Skills

  • Microsoft Office
  • Sales strategies
  • Coursework in Finance/Marketing/Management
  • Diplomacy and negotiating

Languages

Chinese (Mandarin)
Upper intermediate
Arabic
Native
English
Elementary

Timeline

Senior Client Operations Analyst

STC
2018.08 - Current

Bachelor of Business Administration - International Economics and Trade

Soochow University
2012.06 - 2016.06
ABDULLAH ALJBLI