ABDULLAH ALKHALDI
Riyadh,Saudi Arabia
Summary
Innovative bringing progressive career spanning operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals. History of streamlining operations, increasing revenue and reducing costs to maximise business profits. Decisive and strategic leader with demonstrated track record of success in Innovative bringing progressive career spanning operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals. History of streamlining operations, increasing revenue and reducing costs to maximise business profits. Decisive and strategic leader with demonstrated track record of success in hospitality
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Chief Executive Officer "CEO"
Anan Hospitality
Riyadh
07.2020 - Current
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
- Act as a final decision maker in hiring a key staffs.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
Hotel Manager
olian hotel
Riyadh
03.2018 - 04.2020
- Assisted guests at check-in, providing information on various services within hotel.
- Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
- Managed team of four front desk agents and helped to resolve issues that arose during shifts.
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Provided end-of-month audits of resort to upper management as required.
- Oversaw the day-to-day operations of a brand new, 70-room hotel with a team of "63" employees.
- Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
- Coordinated with wait staff on maintenance and resupply of buffet stations, quick turn of dining room and delivery of fresh dishes.
- Provided exceptional service and assistance to guests upon check-in.
- Implemented resort's end-of-month audits to senior management as required.
- Supervised a team of 7 front desk agents and helped them to resolve issues that arose during their shifts.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Oversaw emergency procedures and administered first aid.
- Wrote end of shift reports to facilitate service continuity.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Actioned and resolved guest feedback to boost service quality.
- Consulted with central reservations to discuss new rate plans and promotions.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Adjusted sales strategies to local competition and decreased industry rates.
- Liaised with auditors and prepared facilities to support successful audits.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
Operations Manager
Centro Olaya By Rotana
Riyadh
11.2016 - 01.2018
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputise for the General Manager in his absence and at various meetings & events.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
- Carry out Duty Management shifts as required.
- Conduct regular fire walks and Health & Safety audits.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Sales and Marketing Manager
Marriott Hotels
Riyadh
08.2010 - 06.2015
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Promoted sales and marketing orders and sales through [Action], consistently growing profits in line with company targets.
- Developed and implemented sales and marketing strategies, ensuring long-term sustainability through indicators including Total Available Market (TAM), Serviceable Addressable Market (SAM) and Share of Market (SOM).
- Maximised sales and marketing by maintaining first-class professional relationships with key clients and stakeholders.
- Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
- Provided management and leadership expertise to coordinate sales efforts, leading a successful, engaged and motivated team to exceed departmental goals by 50%.
- Maintained professional relationships with existing clients, upselling where possible.
- Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
- Assisted in developing agile marketing strategy to meet marketing KPIs.
- Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
- Established and cultivated partnerships with stakeholders including customers, contractors, consultants and distributors to maximise sales and marketing opportunities.
- Worked closely with sales and marketing teams, ensuring thorough sales and marketing strategy execution for continued project and profit progression.
- Created innovative content calendars for sales and marketing campaigns, expertly executing social media plans to grow sales
Front Office Manager
InterContinental
Khobar
03.2008 - 06.2010
- Accepted and recorded vouchers, travellers cheques and other forms of payment.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Used up-selling techniques to promote hotel services and facilities for higher profit margins.
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- Encouraged mutual trust, respect and cooperation among team members.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Generated reports and feedback for presentation to general manager.
- Communicated room status information to housekeeping team for turnover.
- Participated in interviewing and hiring of front office staff.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Collaborated with travel agents to respond to special requests for rooms and rates.
- Handled inventory control for front office and stationery supplies, reordering low stock items.
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
- Prevented overspending by constantly monitoring budgets and payroll records.
- Performed inspection of public areas and recommended improvements to appropriate departments.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Kept focused on critical components of operations to drive guest satisfaction.
- Promoted brand loyalty scheme to boost repeat bookings.
Education
Bachelor of Business Administration - General Administration
King Faisal University
Dammam 02.2007 - 03.2011
Skills
- Public relations understanding
- Business development
- Strategic consultancy
- Policy updates
- Operational leadership
- Regulatory compliance
- Controls systems
- Operational oversight
- Investment expertise
- Business relations
- Forecasting
- Business administration
- Business planning
- Process improvements
- Contract management
- Programme management
- Marketing
- Risk management
- High-value project management
- Corporate governance
- Data collection and analysis
Languages
Arabic
Fluent
English
Advanced
Timeline
Chief Executive Officer "CEO"
Anan Hospitality
07.2020 - Current
Hotel Manager
olian hotel
03.2018 - 04.2020
Operations Manager
Centro Olaya By Rotana
11.2016 - 01.2018
Sales and Marketing Manager
Marriott Hotels
08.2010 - 06.2015
Front Office Manager
InterContinental
03.2008 - 06.2010
Bachelor of Business Administration - General Administration
King Faisal University
02.2007 - 03.2011
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