Zendesk
Abdullah Alluhidan
Community Engagement Specialist
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Community Engagement Specialist
STC Play project at Intigral
Riyadh
03.2021 - Current
- Developed and implemented community engagement requirements and programs.
- Reviewed and monitored programs regularly and coordinated resources and materials.
- Contributed to work plans, reports, success stories and other deliverables.
- Conducted surveys and analyzed data and prepared and maintained reports and records.
- Participated in strategy development and planning to automate CRM.
Customer Operations Executive
Jawwy TV project at Intigral
Riyadh
06.2018 - 03.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively reviewed to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Education
Bachelors - English Language And Literature
Imam Mohammed Ibn Saud Islamic University
Riyadh, Saudi Arabia 08.2013 - 01.2018
Diploma - ELICOS Academic Purposes
Swinburne College
Melbourne, Victoria, Australia 05.2011 - 05.2011
Diploma - ELICOS General English
Swinburne College
Melbourne, Victoria, Australia 10.2010 - 04.2011
Skills
Presentations
undefinedSoftware
Trello
Microsoft ( PowerPoint, Excel, Planner, Word )
Unifonic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Timeline
Community Engagement Specialist
STC Play project at Intigral
03.2021 - Current
Customer Operations Executive
Jawwy TV project at Intigral
06.2018 - 03.2021
Bachelors - English Language And Literature
Imam Mohammed Ibn Saud Islamic University
08.2013 - 01.2018
Diploma - ELICOS Academic Purposes
Swinburne College
05.2011 - 05.2011
Diploma - ELICOS General English
Swinburne College
10.2010 - 04.2011
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