ABDULLAH AL MAMUN
Buraidah,KSA
Summary
Experienced in customer service and administrative roles, with a strong foundation in communication and organizational skills. Proficient in problem-solving, time management, and teamwork, prepared to enhance operational effectiveness. Seeking to apply and further develop these skills in a challenging position that fosters professional growth.
Overview
3
3
Languages
15
15
years of professional experience
Work history
Customer service administrator
Atmaal (subsidiary of ALRAJHI BANK)
Buraidah, Al-Qassim Region
2023.01 - Current
- Established robust relationships with customers to foster loyalty.
- Documented all customer interactions for reference and analysis.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
Manager
Bismillah Agro and Poultry Farm
Feni, Bangladesh
2018.03 - 2020.12
Brand promoter
Asiatic event,MM associates and BP Deployment
Dhaka, Bangladesh
2016.01 - 2018.01
Customer service representative
Patowary Enterprise ( Distributor of GrameenPhone)
Feni, Bangladesh
2014.01 - 2015.12
Customer service representative
Masum Enterprise( Distributor Robi Axiata Limited)
Feni, Bangladesh.
2012.01 - 2013.12
Education
Master of Arts - Bangla Literature
National University
BangladeshSkills
- Computer Skills
MS Word, MS excel, MS Power Point, Internet Explorer, Expert in English Type
- Service level agreement understanding
- Email correspondence
- Knowledge of crm systems
- Self-Control
- Product knowledge
- Complaint resolution
- Microsoft Outlook, Word and Excel
- Complaint handling
- Customer satisfaction focused
- Adherence to high customer service standards
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Timeline
Customer service administrator
Atmaal (subsidiary of ALRAJHI BANK)
2023.01 - Current
Manager
Bismillah Agro and Poultry Farm
2018.03 - 2020.12
Brand promoter
Asiatic event,MM associates and BP Deployment
2016.01 - 2018.01
Customer service representative
Patowary Enterprise ( Distributor of GrameenPhone)
2014.01 - 2015.12
Customer service representative
Masum Enterprise( Distributor Robi Axiata Limited)
2012.01 - 2013.12
Master of Arts - Bangla Literature
National University