Abdullah Alnami
Al Hufuf,Eastern Province
Summary
Offering strong problem-solving and communication skills, combined with solid foundation in IT support. Knowledgeable about troubleshooting technical issues, providing user support, and managing IT systems. Ready to use and develop technical troubleshooting, customer service, and IT management skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior IT support engineer
Serco
NEOM
11.2024 - 03.2026
- Proactively identified potential IT risks with thorough audits and assessments.
- Undertook equipment procurement tasks, ensuring cost-effective purchasing decisions were made.
- Facilitated software installation process resulting in smooth integration across all departments.
- Provided training sessions to staff, promoting proficient use of IT systems.
- Implemented security measures to safeguard company data.
- Performed troubleshooting routines regularly leading to early detection of potential system vulnerabilities or flaws.
IT Support Specialist
Bouygues Construction International
Qiddiya - Riyadh
09.2022 - 11.2024
- Helped to devise a new business model, and steps to support it.
- Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.
- Worked to support the senior creative staff with day-to-day tasks.
- Coordinated IT projects to ensure on-time completion and within scope requirements.
- Maintained internet and intranet websites to maximise reliability and usability.
Technical Support Specialist
Foodics
Khobar
04.2022 - 08.2022
- Provided outstanding technical support to clients.
- Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.
- Worked to support the senior creative staff with day-to-day tasks.
- Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
- Assisted clients via phone and email, ensuring quality service delivery.
Internship Trainee
Ministry of Communications and Information Technology of Saudi Arabia
Al Hufuf
05.2021 - 08.2021
- Self-Learning Program about Data Analytics and Big Data
- Brought forth a willingness to grow and learn every day.
Education
Bachelor's Degree - Information System
King Faisal University
Al Hufuf 09.2017 - 01.2022
Skills
- IT service ticketing systems
- Incident response handling
- Active directory experience
- Mobile device support
- Proactive fault finding
- Hardware installation and maintenance
- Remote customer support
- Cybersecurity practices
- Security protocols knowledge
- Web development basics
- IT equipment procurement
- IT consultation
- Hardware support
- Software support
- Problem Solving
- Creativity
- Fast Learner
- Focused task prioritisation
- SQL database understanding
- Adaptable learning style
- Vendor relationship
- Software troubleshooting
Certification
- Advanced MySQL Database Administration - September 2024
- Cybersecurity Awareness, Vector Solutions - April 2022
- Technology in Supporting Identity, King Faisal University - December 2021
- SDA Business and Data Analyst, Saudi Digital Academy - January 2021
Languages
Arabic
Native language
English
Proficient
C2
Accomplishments
turning a physical documents into paperless documents using tablets as digital form of the documents for the purpose of daily check lists.
Timeline
Senior IT support engineer
Serco
11.2024 - 03.2026
IT Support Specialist
Bouygues Construction International
09.2022 - 11.2024
Technical Support Specialist
Foodics
04.2022 - 08.2022
Internship Trainee
Ministry of Communications and Information Technology of Saudi Arabia
05.2021 - 08.2021
Bachelor's Degree - Information System
King Faisal University
09.2017 - 01.2022