Call Center Operator
Extensya (operating company for saudi airlines)
Riyadh, Saudi Arabia
2022.06 - 2022.10
- Improved customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Smoothened customer onboarding experience, providing superior level of customer care.
- Handled high call volumes with accuracy and efficiency for optimum productivity.